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A Guide to Writing Recommendation Letters - ThoughtCo
Better leadership in the Civil Service: a statement of a good academic, intent. The Civil Service has achieved a huge amount in this Parliament, helping the Government to design and deliver its programme, and write academic letter, operating services that affect the how to lives of millions of people. This reflects the hard work, and discretionary effort, of civil servants up and frank cesario, down the how to write a good letter country and changes to the way we work as a result of the Civil Service Reform Plan. Overall, the Civil Service is becoming more innovative, more digital, more open and more responsive to the needs of service users. Productivity is rising, performance is frank cesario improving and trust in the Civil Service is at record levels. In one sense, this is not surprising. We know that much of the impetus for change in how to write a good letter, recent years has come from civil servants themselves - dissatisfied with the outdated, inflexible structures, processes and technologies that prevent them from childs book, reaching their potential and doing the best for the country. To ensure that the changes now underway become deeply ingrained in the culture of the Civil Service of the future, our leaders must become role models for the new ways of how to write a good letter, working. They must challenge themselves and each other to improve how the Civil Service operates, and the way we act together to ensure the Civil Service provides the best service it can - to how to write, Ministers and the public. How To Write Recommendation Letter? There is a real desire for greater clarity about what is expected of all leaders: all the empirical evidence, independent reports and best practice from the private sector show that strong leadership is critical to cesario, the culture of high-performing organisations, and the Civil Service is no exception. So, we made a clear commitment in write a good academic, October’s Progress Report on Civil Service Reform, to write down the behaviours that we expect all leaders across Civil Service grades to exemplify, and ensure that reality matches rhetoric.
Over the into past 4 months, you were invited to contribute your opinions on what good leadership looks like, what you value in your leaders and what behaviours need to change. Now, acting on write academic, the results of this consultation, in which literally thousands of civil servants across the country took part, alongside the of view essay on the lottery views reflected in the People Survey and other feedback, we have issued a single, clear statement of what you can expect of Civil Service leaders at all levels. It responds directly to your comments about the positive attributes you are proud of, and to the persistent messages about what elements of our culture need to change. This statement of intent takes as its starting point the responsibility of the letter Civil Service for the effective delivery of the Government’s programme and Ministers’ priorities, living its values and serving the public. Essay On Demand? It then highlights the 3 key characteristics that you have indicated you expect from how to write academic letter, effective leaders, and that Civil Service leaders promise to live up to. They will be: inspiring - about their work and its future confident - in point on the, their engagement empowering - their teams to deliver. Write Recommendation Letter? Why is how to letter this statement more than the how to write recommendation sum of its parts? In drafting this statement, we have listened to what you are saying needs to change. We expect leaders at all levels to hold the Leadership Statement up as a mirror to their own behaviours in point essay lottery, a challenging and constructive way, and to how to write academic recommendation, be honest about where they are falling short and take appropriate action to address it. They will be given the support, tools and training they need to do so.
But we are going further than this. We expect you to follow closely how the statement translates into real and observable behaviour change in your leaders. So, meeting the substance behind the spirit of the headline themes will be embedded in the performance agreements and objectives of all leaders. Further still, the frank cesario Statement will be supported by a new 360-degree reporting mechanism. For the first time, staff will have the opportunity to assess their leaders and measure their performance against the values set out in the Leadership Statement. Initially, this will apply to the 150 or so leaders in the Senior Leadership Group, but for the 2015/16 appraisal year the entire SCS community will be assessed against a single, robust 360-degree feedback tool, aligned to the Leadership Statement. The impact of the statement will also be continuously monitored, including through hard data - how it is reflected in recruitment, promotion and talent management practices, for example - and feedback from civil servants through our regular surveys and communications channels. Write Recommendation Letter? We want you to see that progress and reward will be dependent on showing the leadership behaviours expected. Lined up behind the Leadership Statement are the critical elements for a good academic letter, developing the write a good recommendation Civil Service - increased capability in key areas, smarter working, greater transparency, a truly diverse workforce and talent that is properly harnessed and given the opportunity to shine, wherever we find it.
Better leaders will make for a more capable, collaborative, confident, efficient and fulfilled Civil Service, delivering better public services. If you want to know more about the Leadership Statement, what it means for you and your managers, and how it will be implemented, Civil Service leaders will be talking about different aspects of the essay on demand Statement in the coming weeks, and a series of events and communications will be run within departments. Follow Sir Jeremy on Twitter: @HeadUKCivServ. You may also be interested in: Comment by Richard Bolton posted on on 13 February 2015. Can#039;t help but be a bit cynical about this I#039;m afraid. I appreciate the intent to improve leadership capability (which has got worse and worse over the last few years). We#039;ve got a decent statement of this sort of #039;stuff#039; in the core competence framework that describes the recommendation #039;how#039; people should be operating. Essay On Demand? Why spend more and more time creating different variations on the same thing that people are probably really pleased with themselves for producing but is going to be put on a wall and not adhered to in most places? Use the one we#039;ve got but actually do something to manage people#039;s performance against it please!
Comment by Paul Hardacre posted on on 13 February 2015. Write A Good Recommendation Letter? I think consistency should have been in the Leadership statement somewhere. Comment by Paul posted on on 13 February 2015. Nothing new in there and all good as an aim for leaders. However, whilst I am proud of what DWP does, it is sometimes a bit tricky being inspiring and essay on demand, showing #039;pride in, and passion for, public service#039; when all one hears from this administration is the demonisation of the public sector and civil servants. Comment by Anthony Getgood posted on on 13 February 2015.
I#039;m assuming the how to recommendation 360 degree reporting mehanism will be developed to manage performance against leadership (in whichever variation leadership is defined). I agree with Paul; perhaps replace confidence with consistency in our engagement, which the bullet points support well. Comment by Oliver Robbins, Cabinet Office posted on on 13 February 2015. Thanks Anthony, and Paul, for the comments on the importance of academic recommendation letter, consistency. One of the things we found civil servants overwhelmingly cared about was clear, honest, two-way engagement with their leaders. Civil servants seem to a good academic, accept that we#039;re working in essay on demand, rapidly changing times, but want to feel part of the discussion with their leaders about where we#039;re going. Confidence seemed to be the quality that leaders need for this clear, consistent two-way engagement. But Jeremy and the rest of the how to letter Civil Service senior leadership do want to write a good recommendation, be highly consistent about the how to academic recommendation letter way we implement and hold ourselves to essay on demand, the values in the Statement. How To Write? That#039;s why you#039;ll see quite a lot more by way of childs book, support to Civil Service leaders at every level in write academic recommendation, how to develop as leaders, and a real focus on great leadership qualities in the way we appoint and appraise leaders. Thank you for your thoughts and engagement.
Comment by David Wellings posted on on 13 February 2015. Too many leaders operate in a #039;business as usual#039; comfort zone without recognising the impact this has, or could have on their commands if they truly were inspiring, confident and empowering. Greater transparency has already been identified as a critical element, but equally important is impartiality, which, despite the recent training module on unconcious bias, is a long way from being embedded in the behaviours of essay on demand, leaders. Comment by Hugh Neill posted on how to write recommendation, on 13 February 2015. I#039;d have liked to see #039;commitment#039; and #039;accountability#039;. There is a perception I think that some leaders sweep in, author impossible changes, hold (committed) staff accountable for delivering them and then, having been rewarded for apparently (though not actually?) delivering, slip away into cesario resume, some other new post with no apparent accountability when chickens come home to roost. Comment by Dave C posted on on 10 March 2015. #039;Integrity#039; fits in there as well. I#039;m surprised it wasn#039;t included.
Comment by Menna Rawlings posted on on 13 February 2015. I like this a lot, and how to write a good academic recommendation letter, thanks for the opportunity to feed into the process and to comment on the outcome. I think there is a gap in the market for this sort of statement, and the very clear sense of childs, mission which has hitherto been lacking for the Civil Service as a whole. It#039;s important too that we keep setting our own standards for the sort of behaviours we want to model and see in how to academic letter, others. Some of essay lottery, us at Director level across the Civil Service have recently made our own leadership commitment, and said we will do the how to a good academic letter following five things: 1. Feel and instil pride and passion for what we do and for public service.
2. Focus on the positives. Challenge the negatives, especially bad behaviour. 3. Take risks. Encourage staff to do the same and have their backs. Accept and essay on demand, learn from write a good academic recommendation, failure and set-backs.
4. Role model collaboration and inclusiveness. Get out more. Build networks. How To Academic Letter? 5. Create space to keep working on how to a good letter, these issues, as our contribution to essay on demand, the future. These echo many of the letter ideas in the Leadership Statement, but we developed them ourselves in collaborative way, and thus feel a strong sense of commitment to chaplain resume, these sorts of behaviours. It would be great if others could use the statement as a licence to do the same. Comment by Oliver Robbins, Cabinet Office posted on on 13 February 2015.
Thanks very much for these thoughts Menna. This is exactly the spirit in which we hope people will use the Statement - as a prompt for discussion, self-reflection and personal development. The list of five commitments you#039;ve made with your colleagues is how to write academic letter a great starting point, I think. I#039;ve been encouraging colleagues to start by just focusing on one of the essay on demand bullets they know in how to write academic recommendation letter, the heart-of-hearts is an area where they#039;ve got room to improve, and getting essay tips, making a commitment to how to, do something practical that teammates will notice over essay on demand the months ahead. How To Write A Good Recommendation Letter? Comment by Dave C posted on on 13 February 2015. About that People Survey: Did the Dept of chaplain resume, Health include patients in the Civil Service survey?
Or MoJ include prisoners? The MoD included the military in our survey. Up to 44% of responses were military in some TLBs. The military are, of course, on how to write recommendation letter, completely different Terms Conditions: better pay, better pensions, accomodation, etc. I#039;m not saying they don#039;t derserve it; they do, but if you check the results* for question B38: #039;I am satisfied with the total benefits package#039;, you will see that 40% of military agree or strongly agree, compared to 26% of book report, civilians. A Good Letter? The published result is frank resume 33% - wildly different from the CS respondents#039; view.
*MoD are not publishing the results split by civilian and write a good academic recommendation, military; an FOI is college tips required. Comment by a good recommendation letter Karen Hatt posted on on 13 February 2015. This is wonderful rhetoric and it is clear that our leadership are coming up with contemporary new ways of looking at things. Essay? I would like to see first line managers empowered to reward and motivate their staff and this needs a budget allocation, however we cannot be seen rewarding our staff from the public purse because there is not enough to go around, so how do we motivate and reward staff who are already working for lower than the private sector wages? We have pride in how to a good recommendation letter, our work and this needs to essay on demand, translate into feeling valued. Comment by Oliver Robbins, Cabinet Office posted on on 13 February 2015. Thanks for your comment Karen. I#039;m glad the intent seems to strike the right note with you, and there is certainly the commitment from the top of the Service to keep the focus on developing leadership capability. But the point you make is of course right: our colleagues#039; motivation is how to write a good letter vital, and some flexibility to find ways to reward and recognise great work is really valuable for leaders at every level. Many departments are of course trying to find ways of recognising achievement when financial rewards have been much harder to offer. The purpose of this Statement, and the work that goes along with it, is to make sure that we do one of the things that is absolutely within our power: lead our people with energy and integrity so that we bring out the best in essay on demand, them and ourselves.
Replies to Oliver Robbins, Cabinet Office Comment by Colin posted on on 16 February 2015. How To Write? I agree with you - in that the Civil Service needs to be more innovative in looking for ways to childs book report, recognise achievement, particularly when financial rewards are harder to offer. But I#039;d be interested in how to write a good recommendation, your views on how that squares with the HMRC approach - where, if my efforts result in promotion, my contract is then withdrawn and a new one imposed under which I have to work longer hours and receive less Annual Leave? I#039;d say that#039;s a curious way of showing that my motivation is vital. Comment by Tim posted on on 13 February 2015. Resume? Firstly let be bracket my statement to support its validity – within the Civil Service my grade makes me an none entity however I bring with me 18yrs service as an army officer and including a 2 ? yrs posting to a University Officer Training Corps as the 2iC Advanced Training Wing teaching undergraduate potential officers leadership I ended my military career spent primarily leading men (no apologies for the gender reference) in the Infantry with a number of years as a leadership, training and human resource expert in the Equipment Support wing - REME. I read therefore the write a good recommendation leadership statement with cautious interest. While I found some of the statements amusing in their ‘woolliness’ especially, after reading statements like ’straightforward’, and ‘resolving ambiguities’. However what really enraged me was the statement about ‘champion both difference and external experience’ – space for an inappropriate adjective – get real. Childs Book? When you have an application form that limits examples of competencies to how to academic recommendation letter, the past 3 years how can this service the above, when it leaves individuals who can demonstrate decision making under pressure through experiences such as; being an incident controller on a fatal air crash in 18inch of snow at night during -28 degrees and potentially in the middle of a mine field, but due to chaplain resume, the narrow introverted application of the rules has been restricted to one of the lowest grades in the service because they have failed to make the ordering on a new pack of staples sound dynamic enough, as this is potentially the most extravagant experience they have been allowed to have in the last 10yrs service as a civil servant.
Has the ability and capability of taking command in stressful and demanding situation dissipated so much that this is now what your effective ability level has become, or is this another method of discreetly ensuring those who’s natural leadership capacity and who frighten other with no real ability, but who hold the posting where they enjoy the authority and privilege the post offers, can be side-lined. This week a vacancy for advancement closed without my application, purely because I am no longer going to offer an opportunity to those with no ability to diminish my personal pride and the dignity I owe the how to write a good academic letter memory of so many who willing followed me. Cleary as one of the foot soldier I am ‘Inspired’ ‘Empowered’ and by the time this has been read by some ‘Confidant’ of of view essay on the lottery, getting reprimanded or marked down on an annual assessment. Comment by how to write Darren posted on a good academic, on 16 February 2015. I have to how to write a good academic, agree with Tim, I am also ex-HM Forces.
I have given up the last seven years of my spare time and annual leave to achieve a BA Hons in Business Studies whilst looking after a disabled parent. I have also taken on tips, many extra duties which have helped my Department through many transitional stages. Despite excellent leadership qualities gained via my forces training and my determination to continually improve myself, I am also tied to a low grade. How To Recommendation Letter? I have over the years observed the #039;jobs for the boys#039; culture many, many times and yes I feel you are right that people with natural talent do frighten many in higher positions than themselves. Having said all that, I am adament that I will eventually achieve the grade I know I deserve through downright dogged determination. I must add that I expect very little help to tips, #039;develop#039; from my managers as none have been offered in 20+ years of service despite them knowing of my eagerness to progress. Comment by Margaret posted on on 13 February 2015. Too many times as Civil Servants we are criticised for our ability, skills and write a good academic, professionalism by Ministers Exec.
Management, whose answer is to bring in externals who are deemed to be better in all aspects - Except the critical areas of point of view essay, Leadership, motivation trust. Not wishing to sound like a dinousaur, but I#039;ve been here long enough to recognise this is just another re-work of the values we#039;ve always worked to how to write letter, and tried to deliver against. Maybe more thought and effort should be put into how we celebrate reward the successes and achievements of our hard working, committed teams who continue to deliver, despite their conditions being constantly erroded. Dealing with Suppliers on a daily basis I can confidently say, that Civil Servants are widely undervalued, the Private Sector constantly demonstrates serious inadequacies on delivery and quality. Comment by John posted on on 18 February 2015. I totally agree with everything Margaret has said. Trust in the Civil Service may be at record levels, but trust in point of view essay lottery, senior management is reaching a very low point. We have some talented performers working in the department, but seem intent on head hunting successful, (and indeed some not so successful) senior managers from the Private sector, rather than looking from within. Write A Good Letter? The one part of the statement that jumps out at me is we will welcome challenge however uncomfortable. Chaplain Resume? This is how to write letter commendable, but if you then totally ignore the feedback you receive, (for example on the despised appraisal system), then there is little point in making the statement.
I’m proud of what I do on a daily basis. All I would ask of chaplain resume, our senior leaders is to listen to what staff on how to a good recommendation letter, the frontline have to say, and stand up for them, which includes objecting against policy / timescales imposed by the government of the childs report day if it is unrealistic. In the a good academic past civil service “leaders” in my experience have done just that, not followed blindly like lemmings. We need to motivate and start rewarding the staff you are expecting to implement one of the biggest reform programmes the department has ever undertaken. Comment by Janet posted on on 13 February 2015. 360 degree reporting?
How many, honestly, are going to say anything that is anything other than glowing, as they will be marked down if they do say something that is deemed negative towards their Manager(s) Comment by Alex Aiken posted on on 14 February 2015. I used the leadership statement in essay on demand, a meeting with a group of colleagues at a Cabinet Office workshop on recommendation letter, leadership on Friday. It#039;s part of a regular training programme. The participants were a mixture of point of view on the lottery, grades and roles and write a good academic, it was interesting that there was a really positive welcome for the statement but an lottery, understandable desire to see action taking place and the commitments followed through. A Good Recommendation Letter? I reassured them that the new 360 degree feedback, end of essay tips, year reviews, courses and Civil Service Live were opportunities to academic, test that, but we are at the start of the project. They were really struck by the emphasis on honesty, on being straightforward and simply more clear with each other, seeing the read across to performance management. If we can all do this there are tangible benefits for everyone in terms of essay on demand, career progression and productivity.
The success of the a good academic recommendation letter statement - a more empowered, confident and inspiring civil service is how to academic surely down to everyone playing their role, from the how to write recommendation letter top certainly but right across the grades, disciplines, departments and agencies, starting with honest team discussions about what the statement means to tips, the way we work and relate to one another. Comment by Michael Conneely posted on on 16 February 2015. Some one I know who has worked in both the how to write a good academic recommendation Civil Service and the private sector considered that on balance the into college tips CS delivered better. So to write, maintain deliveries, promote committed internal people not job hoppers or CV builders from outside who may scarper when matters become tough. Comment by Ruth posted on on 16 February 2015. I would have like to have seen wording about supporting staff, building and recognising their capability.
Another area would be about being consistent and not showing unconcious or concious bias. Comment by Ken posted on on 16 February 2015. This is a well-worn path. Issue a few management words and then sit back, thinking #039;job done#039;. The difficult bit - actually ensuring that managers are properly selected, trained and supervised in their roles - is swept under the carpet. Business as usual! Comment by Barry Owen posted on on 16 February 2015. Unfortunately Civil Service reform is frank cesario resume not being driven by a desire to improve the Service, which I think would be shared by most who work in it, or a desire to recognise the innumerable talented people in how to letter, the Service, rather than by the highly politicised Cabinet Office which appears to have another agenda at its core.
Obviously the Cabinet Office would I#039;m sure agree that as Civil Servants we serve the country not a political party. Comment by Paul W posted on on 18 February 2015. Just to chaplain resume, flag up to anyone who hasn#039;t been able to access the pink block of how to a good academic, text, the Civil Service Disability Network has raised the requirement to provide an accessible version (and that this should have been done at the ouset). Hopefully this will be done shortly. Paul Willgoss MBE.
Vice-Chair Civil Service Disability Network. Comment by Cameron Smith posted on on 19 February 2015. Thanks Paul - we have now updated the point on the lottery PDF with an accessible version. Comment by how to letter Pat posted on on 18 February 2015. Statements of this sort would only be useful if they are linked to indicators of chaplain resume, success (or key performance indicators, if you prefer): that government departments are more productive; that there is less overtime (paid or unpaid); that levels of customer satisfaction (where it is appropriate) remain high; that departments demonstrate their inclusivity (in mine, staff with manageable mental health conditions were steered towards voluntary redundancy and a good recommendation, remain unemployed); that the aims of the department filter down to and are owned by chaplain resume individuals. I worry also about the #039;working in silos#039; bit. Essentially, if you look at this more widely, any government department is up for grabs to be subsumed into another department.
So then you have the worry about #039;terms and conditions#039; (mentioned by others). Whose will you enjoy? Comment by Alex posted on on 18 February 2015. Sorry, but it#039;s just a statement of vague, woolly nonsense, After 28 years in the department (HMRC but I always say Inland Revenue) I#039;ve seen statements like this come and go and write a good letter, they#039;re never adhered to mainly becuase they#039;re so vague that it#039;s impossible to, or because the people at the top move leave so quickly that they can#039;t be held to these promises. That#039;s why we have a new statement or suchlike every few years - they always fail. Cesario Resume? And as for academic, silos - I thought it was something that animal feed is kept in for farming. Why on earth do we use these silly terms? Comment by Ruth2 posted on chaplain resume, on 19 February 2015. I agree with Alex. The Civil Service has been talking about improving its leaders and their leadership capability for at least the last 30 years. Senior Grades and Fast Streamers were encouraged to attend leadership courses at the Civil Service College.
Those who did should now be at the top of the tree, but the troops on write academic recommendation letter, the ground don#039;t see that. And what have these senior leaders been doing to develop their successors? Not so long ago we were told that we were all leaders! As for surfacing tensions, does this mean letting the staff up to essay on demand, the surface for write a good, fresh air or tarmacing over their concerns? Comment by Jeremy Heywood posted on on 25 February 2015. Thank you for taking the on the time to read my blog. It is good that we are being challenged to demonstrate our commitment to this, and as Alex Aiken pointed out, it is important to stress we are only at the start of this journey. It is important for leaders at all levels to embody the Leadership Statement and actively encourage and welcome challenge. Leadership is not an add-on and the assumption is that the behaviours in the Statement will be applied consistently.
This is how to write a good academic precisely why we have developed a coherent 360 tool that all senior leaders are required to complete this year (extended to the whole SCS next year) that is built into the appraisal process. This will afford staff the opportunity to how to letter, assess senior leaders against the values outlined in the statement and enable leaders to consider the impact they are having and reflect on areas for improvement. How To Write A Good Recommendation? It is also important to point out that this is not just about leadership at the top of our organisation. College Essay? We want to push leadership at all levels as it is vital to so much of write academic, what we are striving to achieve. If we are to a good letter, continue to deliver excellent public services and write a good letter, build a civil service that is how to write academic a great employer that values the diversity of how to write academic recommendation letter, our workforce we will be reliant on a strong, empowering and report, inspiration leadership all the how to a good recommendation way through the Civil Service. Comment by Andrea posted on on 17 March 2015.
I see this statement as an important sign post for us all. It is good that our Senior leaders are pointing us in the right direction.and right that we all take responsibility for the next steps. BUT, whilst we can be reasonably confident that all appointed Civil Servants are fully aware of the statement, I am not sure that is the point lottery case for our consultant colleagues. In my Department, many of them don#039;t even have access to the Intranet, so they may know nothing about it! I#039;m not sure anyone sees this as an issue and so they carry on displaying the behaviours learned outside the Civil Service, which in some cases are very poor. They therefore seem to me a #039;race apart#039; here, strangely exempt from the standards which the rest of us are being asked to apply.
It would be helpful if as a follow-up to how to academic letter, the statement, consideration could be given as to how to overcome this deficiency and ensure that everyone employed by the Civil Service is treated equally and behaviours are consistent. Comment by college Alison posted on on 11 March 2015. I am involved in Learning Development. Whilst working on a piece of work that identifies if we are supporting the team at the #039;front line#039; of our network it is clear that unless 1st Line Management make an effort then it is irrelevant whether the academic recommendation letter Senior Leadership Team spend their entire time on being #039;better#039; (whatever that looks like) leaders, the people doing the work are being left to frank cesario resume, flounder and simply try to how to, do the how to letter best job they can before they become disengaged and disheartened and end up just donig the job they #039;have#039; to do until payday. I have had some fantastic Line Managers and recommendation letter, I have had some pretty dreadful ones; frankly very few have been #039;Leaders#039;.
Comment by John D posted on on 13 March 2015. It is hard to take in the valuing professional expertise context in point essay on the lottery, the Leadership Statement as a civil servant employed in a bespoke trading entity, an arm#039;s length body of the Ministry of write recommendation letter, Defence. DES is getting into college tips being transformed by injection of how to write recommendation letter, consultants and leaders by-passing existing experienced Civil Servant in of view on the, many instances and how to write academic recommendation, associated pay scales. This is against the backdrop of successive governments eroding CS terms and conditions and regressing pay in real terms whilst attacking the country#039;s public sector, I#039;m afraid I#039;m a bit cynical after reading the Leadership Statement as a document. A Good Academic? Comment by Paul posted on on 18 March 2015.
I agree with you completely. It has now become a Job for the boy’s environment with non civil servants employing their colleagues on inflated salaries without competition. The whole structure and ethics that the civil service was built on is crumbling. Comment by write a good academic recommendation letter Andrew C posted on cesario, on 25 March 2015. I#039;m sure you will have referenced this article - I#039;ve just stumbled on it whilst trying to understand more about what speaking truth to a good academic recommendation, power means. For me it articulates what speaking truth to power is, what it feels like for the recipient and initiator and what are the (often dire) consequences when it isn#039;t part of the essay on demand organisational culture. Comment by Adam posted on on 11 November 2015. I went onto CS Learning and the self-assessment tool doesn#039;t work - there is a page for it but no actual tool? Comment by Micha Nether-Stowey posted on on 15 February 2016. Higher managers still do not listen and over how to a good academic manage everything. Basically they dont trust us to get the job done properly so have to interfere in every tiny tiny little bit of frank cesario, work.
If you know anything about management then you will know this is destructive. The staff suffer the most .So sorry but the statement means nothing to write academic recommendation, me or my collegues. The underpaid, undervalued people at the bottom who actually do the cesario work.And please , please do not insult us by saying we are valued as the lack of pay rises, and how to academic, being stripped of book report, anything of reward value , making us work on things we have no training in, making us do our work in recommendation, a way that devalues it and making us count everything a 100 times a week says differently. The Civil Service does the practical and administrative work of government. How To A Good Recommendation Letter? More than half of all civil servants provide services direct to how to a good academic letter, the public. We welcome a range of stories from civil servants to this blog, if you would like to share something then email for details on how to get involved.
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Academic Recommendation Letters - The Balance
MLA Format Papers: Step-by-step Tips for Writing Research Essays. 0.1) If you’ve been asked to submit a paper in MLA style, your instructor is asking you to format the page and present the content in a specific way. Just as football referees dress a certain way, and Japanese chefs cook a certain way, writers in certain disciplines follow a certain set of conventions. How To Recommendation. This document will show you how to format an essay in MLA style. 0.2) If, instead of questions about putting the of view final formatting touches on your essay, you have questions about what to write, see instead my handouts on writing a short research paper, coming up with a good thesis statement, and how to write a good using quotations in of view essay on the lottery the body of your paper. (no comma between the author and page number; commas and periods go outside of inline quotes) Works Cited List. (lots of tricky details! sort alphabetically by author, not by the order the how to write academic letter quotes appear in your paper) For the most complete information, check your campus library or writing center for the MLA Handbook for Writers of Research Papers , 8th ed.
MLA Style Format (First Page) How to format the Works Cited page of an essay on demand MLA style paper. Your word processor comes with default settings (margin, line height, paragraph spacing, and typeface) that will likely need adjustment. For MLA style, you need: 1-inch margins all around 2.0 line height (double-space the whole paper, including title block and write a good academic recommendation Works Cited list) no extra spacing after the essay on demand title, between paragraphs, or between bibliography items 12-point typeface (usually Times New Roman ) 1.1 Adjusting Document Settings in MS-Word (Windows) My copy of Microsoft Word for Windows defaults to. 1-inch margins all around 1.15 line height 10pt spacing between paragraphs Calibri 11-point typeface.
Changing to MLA Style (Windows) The default margins in my test run were fine, but if you need to write a good academic change them: Page Layout - Margins - Normal (1-inch all around) The default line height is too low. Change it to academic recommendation 2.0. CTRL-A (select all your text) Home - Line Spacing - Remove Space After Paragraph Change the write a good recommendation typeface to Times New Roman 12-point. Home - Font Face Selector (change to Times New Roman) 1.2 Adjusting Document Settings in MS-Word (Mac) My copy of Microsoft Word for Mac defaults to. 1.25 inch left and right margins, 1 inch top and essay on the bottom 1.0 line height no extra spacing after paragraphs Cambria 12-point typeface. In my test run, the left and right margins are too big.
To change them: Layout - Margins - Normal (1-inch all around) The default line height is too low. Change it to 2.0. Home - Line Spacing - 2.0 My Mac copy of a good recommendation letter, MS-Word does not add extra spaces after paragraphs. If yours does: Don’t add space between paragraphs of the same style (check this box) - OK The 12-point Cambria will probably be fine, but to change the typeface: Home - Font Face Selector (change to Times New Roman) In the chaplain resume top right of write academic recommendation, every page, use your word processor’s “Page Header” function add an automatic page number and tips your surname.
2.1 Adding the how to letter Page Header in MS-Word (Windows) Insert - Page Number - Top of Page - (choose the right-justified “Plain Number” option) The cursor will jump automatically to the right place for essay on demand you to how to letter t ype your surname . Click anywhere in the body of the college essay tips paper to exit the header area. 2.2 Adding the a good academic letter Page Header in MS-Word (Mac) Insert (in the chaplain resume top menu) - Page Numbers… - (Set “Position” to “Top of Page (header)” and “Alignment” to “Right”) Click just to the left of the new page number, and a good academic recommendation type your surname . On my test document, my name was too far over to the left; grab the triangular tab adjuster just above your name, and drag it a notch to frank resume the right . In the upper left corner, type your name, your instructor’s name, the course number and section, and today’s date. Centered on the next line, type an informative title that actually informs the reader of your main point (not just “English Paper” or “A Comparison between Hamlet and Macbeth”). Like all the how to write a good academic recommendation letter other text in an MLA style paper, the title block is double-spaced . The title is in the same font as the rest of the paper — it is not boldface, or enlarged. There is no extra space above or below the title. Getting. A truly informative title will include the general topic, and a good your precise opinion on that topic. (So, if you pan to compare Hamlet and Macbeth, your title should state the frank resume unique point you want to write academic letter make about Hamlet and Macbeth. Reuse part of your thesis statement.)
This handout presumes you already know why you should cite your sources (to establish your authority, to introduce persuasive evidence, to avoid plagiarism, etc.), These instructions focus on how you format the essay on demand page. (For a resource to help you determine how to how to cite a specific source, see the MLA Bibliography Builder). To fully cite a source requires two stages. The first happens in how to write a good academic letter the body of your paper (the “in-text citation”) and the second happens on a separate page at the end of your paper (see “Works Cited List,” below.) 4.1 Citing a Block Quote (more than three lines) Long quotes can start to look like filler. Only use a block quote if you have a very good reason to how to write academic include the getting essay tips whole passage. (You can usually make your point with a shorter quote.) If you do have a good reason to quote a passage that is write a good academic recommendation, several lines long: Select the text and click the report “ Increase Indent ” icon (see image, right). Place the parenthetical citation (the author’s name and how to a good academic letter the page number) after the period . (This is different from inline quotes, below.) There is no comma between the author’s name and chaplain resume the page number. If the quotation runs across more than one page: (Wordsworth-Fuller 20-21) or (Wordsworth-Fuller 420-21). Skip wordy introductions such as, “In his informative guide The Amazing Writing Book , published by Elizabeth Mount College in how to a good letter 2010, the noted composition expert Maxwell Wordsworth-Fuller describes the importance of of view lottery, citations in MLA style papers.” Cutting the filler leaves more room to how to a good letter develop your own original ideas. Essay On Demand. (See “Integrating Quotations.”) 4.2 Citing an Inline Quotation.
When the passage you want to quote is less than three lines long, use inline style. Here we have two brief passages, taken from the same page of the how to a good letter same source, so we can handle both with a single parenthetical citation. The parenthetical citation appears outside the quoted material. The period that ends the sentence comes after the essay on demand close parenthesis . How To Write A Good Recommendation Letter. (This is different from block quotes, above.) In this example, we have changed the frank cesario first word a little, lowercasing it in how to write recommendation letter order to fit it into our own sentence. To let the reader know what we changed, we put  around it. Lottery. Again, note the absence of a full sentence that explains who Wordsworth-Fuller is and write where the quote comes from. All that info will be in the Works Cited list, so we leave it out frank cesario, of the how to write a good academic recommendation body of the paper.
Let’s imagine we want to reference Wordsworth-Fuller’s general idea about citation as a way to establish credibility, but we don’t need to include any of the technical details. We can save space, and make it much easier on childs report, our reader, if we paraphrase: Use paraphrasing for variety, or to how to write a good recommendation letter make a passing reference without taking up much space. If we use an author’s idea, rephrased in our own words, we must still cite the idea. A research paper isn’t a research paper unless you end with full bibliographical details on every source you cited. This part can be tedious and tricky; leave yourself plenty of time to do it. Start a new page . MS-Word Wind: Insert - Page Break - New Page. MS-Word Mac: Document Elements - Break - Page.
Title your new page: Works Cited. MLA style calls for book no extra spaces above or below the page title; no special formatting. 5.1. How to Create an Individual Works Cited Entry. Exactly what goes into each item in how to a good academic your bibliography depends on what kind of item it is. Into. The following pages give you some questions to answer, then let you push a button to get an individual works-cited entry. If you prefer a more narrative explanation, see Purdue OWL’s handouts for how to create a bibliography entry for how to write academic letter a book, an article in a periodical (such as a journal or newspaper), or an write academic electronic source (such as an how to write a good academic recommendation letter email, web page or a YouTube clip). Getting College Essay. See also this list of other common sources (such as a personal interview or a movie).
5.2. How to write academic Organize Your Works Cited list. Sort the essay on demand entries alphabetically by the author ‘s last name. If the how to a good recommendation letter author is an organization (such as a government agency or non-profit foundation), alphabetize according to the name of the organization . If you are citing a painting, or a composer, then obviously “author” has to be interpreted a little loosely. Essay On Demand. Unless your instructor ask you to organize your Works Cited list differently, everything should be alphabetized together, in write a good recommendation a single list. MLA does not require that you separate works of different kinds, or that you cite works in the order that they appeared in your paper, or that you write annotations to go along with each item. Use double-spaced line height. (in my copy of chaplain resume, Word, I select the text and choose Format - Paragraph - Line spacing - Double - OK.) Use hanging indent paragraph format. How To Academic Recommendation Letter. (In my copy of word, I select the text then choose Format - Paragraph - Indentation - Special - Hanging Indent.) 29 May 2011 — new document posted, replacing outdated handout written in 1999. 06 Jun 2011 — expanded section on organizing the Works Cited list, since several readers asked for clarification. 07 Jun 2011 — reorganized for emphasis. 19 Apr 2012 — added numbers to frank cesario more subheads.
30 Nov 2016 — added annotated Works Cited sample image. If your college instructor wants you to cite every fact or opinion you find in an outside source, how do you make room for your own opinion? Paraphrase, quote selectively, and avoid summary.Dennis G. Jerz. MLA Works Cited Citation Builder. 0 thoughts on “ MLA Format Papers: Step-by-step Tips for Writing Research Essays ” I think you should add an explanation about page numbers. That was what I was looking for, but I couldn’t find the write academic recommendation letter significant area. Section 2 explains how to put page numbers in the header, and section 4 discusses page numbers in citations.
How do you in text cite a website? I didnt really see much about that. Very good information, I really needed this incite on essay on demand, research paper formats. It has such thorough details and how to write a good academic recommendation that make it so much easier to understand. when you say page numbers (Wordworth-Fuller 20), are you referring to the page number within the childs MLA document or the page number the text appears on within the authors works? That means the quote is from page 20 of the book or article written by Wordsworth-Fuller.
Thank you for valuable information. Before my college year in America I didn’t know what MLA Format was, but with this delicate information I will survive my college year. Thank you for useful information about how to write MLA format essay. Before my college year I didn’t know there were many different forms of essay. When my professor asked me to write MLA format I had no idea how to write it, but with your delicate information I think I will survive my college year. Thank you again.
I’m glad to know you found this page helpful. Most instructors will be happy to academic recommendation letter help if you stop by during their office hours, and if your prof is too busy for that most universities will have a writing center where you can get help at any stage of childs report, any assignment involving writing. With your delicate information about to write academic write MLA format essay in right way will lead me to successful college year. when you say page numbers (Wordworth-Fuller 20), are you referring to the page number within the MLA document or the page number the of view essay text appears on write academic, within the authors works? In this case, your paper would be referring to something you found on page 20 of the text by childs, Wordsworth-Fuller. i think you should add an explanation about page header. that was what i was looking for. Is the Table of how to recommendation, Contents double spaced – MLA? “@pretti_slimm: @Thyler_Jonzy http://t.co/QIf00vlgws try this site looks helpful”I just found a sample paper on Google. Im in middle school and write a good recommendation letter I have to do this.
I have never heard of MLA Format and this helped ALOT. Thanks so much! Hopefully I get a good grade on this paper! I really find this useful (especially fudging the how to write line spacing to 2.1). Good job! Can you put what information is supposed to frank cesario resume be in each paragraph. Emma, I’m afraid I don’t understand the question. I feel like you’ve asked me what emotions are supposed to be in each verse of a song, or what colors are supposed to be in how to a good recommendation letter a painting. There are many different kinds of academic, songs and paintings, created for different reasons; likewise, there are many different kinds of paragraphs, written for different reasons.
that was beautiful. I am writing to request permission to link your webpage, “MLA Format Papers: Step-by-step Instructions for Writing Research Essays” to how to write academic our website. Lansdale School of Business. I am glad you found this page helpful. Yes, you are welcome to frank resume include a link and a brief extract. Thank you so much!!
I love the Bib builder!! I’m glad to write hear you found it helpful! RT @DennisJerz: MLA Format Papers: Step-by-step Instructions for Writing Research Essays #mlastyle http://t.co/B6pGb3Pkeh. How do you add footnotes to an MLA style paper? Most word processors will have an Insert - Footnote or Insert - Note (footnote or endnote) option.
Most short college papers don’t need footnotes. Getting Into College Tips. (They aren’t for documenting sources — use an write a good recommendation in-text citation and a Works Cited list instead.) I suggest you talk to your instructor about whether you really do need to tips use a footnote. When using MLA format, do you list the book title, the title of the how to a good academic recommendation letter article or both? For guidance on citing individual sources, see the link in item 4, above. This page is about formatting the paper once you’ve already written it. I wrote a paper and essay on demand it looks just like your example. I followed everything to how to write academic recommendation letter the “t” and chaplain resume my professor says that my header is indented and my paragraphs are double indented and the page numbers are in write recommendation letter wrong format. What can I do? Winston, I suggest you talk to your professor. I have been teaching from thiis handout for years, and chaplain resume when a student makes a formatting error on a rough draft, I just ask them to fix it for the revision. But your instructor is the one who designed the assignment and who evaluates your submissions, so he or she is the person to approach with questions.
I agree. .let me ask you this. How To Recommendation. Are your headers indented? The screenshot was taken from a page that I created following the instructions for using MS-Word with a MacBook Pro. I followed the instructions that are on childs book, the page. But surely your instructor gave you guidelines, in a handout or an assigned textbook, which is how to write, why I encourage you to have this conversation with your instructor. Whether your instructor does or does not agree with the chaplain resume information on write a good academic, this page really doesn’t matter, since your instructor created the assignment and evaluates it according to his or her own criteria.
I suggest you let your your teacher know you are confused about essay on demand what you did wrong, and ask for an opportunity to make minor formatting changes to a paper that, we hope, met all the a good academic recommendation letter major criteria. We get asked often about frank cesario what “format” the college application essay should be in. Although not generally… http://t.co/v1TTNxtE4e. seems easy enough. Dennis, what lends itself to science in the APA system? And what lends itself to the Humanities with the MLA? TIA. As compared to MLA papers, APA papers tend to how to write a good letter be shorter, and divided up into sections. Authors who use APA style tend to publish more frequently, because their knowledge goes out of date more quickly; so the date is prominent in APA citations, and point essay on the lottery page numbers are rare. By contrast, people who use MLA style tend to write longer essays that aren’t divided up into standard sections like “procedure” and “conclusions.” Humanities scholarship generally doesn’t go out of date quickly. Instead of conducting experiments, humanists read and write a lot of how to write a good academic letter, longer essays and getting essay tips books, re-interpreting and a good recommendation letter quoting passages from them.
MLA style makes the page numbers prominent, so that other scholars can easily find and re-read those same passages for themselves, and cesario resume further the write academic work of scholarship as it is conducted in the humanities. Thanks for the reply. What do you mean by ” MLA style tend to childs book report write longer essays that aren’t divided up into how to write a good academic letter, standard sections like “procedure” and resume “conclusions.”? Are we not suppose to use conclusions in MLA format? In my English class, we use MLA with conclusions, but what do you mean by “procedure” and “conclusions”? I understand each instructor is different but is it right to use conclusions in an MLA paper…or am I getting confused? Typically papers written in MLA style DO have a conclusion, but it would not be set off in a separate section under the how to write a good subheading “Conclusion.” MLA papers tend NOT to follow a standard, particular structure. Papers written in the sciences DO have a fairly rigid set of into tips, sections, with separate subheadings. How To Write A Good. But it’s best for frank resume you to talk to your teacher about the specifics of any asisgnment. Ok, thanks. I just wanted to ask and clarify it.
Also, doesn’t the word “humanist” means something else entirely? The Humanist term today implies ‘human’ and how to academic is often used for atheists, for example… or am I wrong? I used the term “humanist” to mean “a person who studies the culture of humans,” without intending the more specific meaning you mention. Getting Into Essay. At my school, the humanities division includes theologians. this was very helpful i got an how to write a good recommendation A 95 percent. hi my name is Jessie i have to essay on demand writ a 2 pages Essay about MLA can someone help me. thank u i got an A 97 percent. u a real nigga dennis. This wasn’t helpful at all. Shavez, what were you looking for? This page is about formatting a paper you have already written.
The first section includes links to pages about how to write essays. Thank you very much for this useful information. As a freshman in highschool, my biology teacher asked for how to me to write an on the lottery essay in mLA format about evolution. I had no clue what mLA format was,so I searched it up and it brought me here. In middle school I never wrote an essay in this format before,but I feel very confident to type my first mLA essay and I’m excited to do so! (Right after I finish my draft .) thank you very much! (???)?
I’m using a book title and author as my paper heading. How is write a good letter, that formatted? I would tell my own students that a book title and the name of an author is not a good paper title, and I would ask them to essay lottery write a title that catches the how to academic recommendation letter reader’s attention, identifies the topic, and identifies what position the frank cesario paper is going to take on how to write a good recommendation letter, the topic. But if you are not my student, then I’m not the person who will be evaluating your paper. MLA style puts the book title in italics. Other than that, I really don’t have any advice for you. Very informative. It helped introduce my tired old mind to report the MLA format. So, I can better help coach and prepare my wife for a good academic recommendation her English course.
Thank you very much. which writing style (MLA, APA) have more importance for students of social sciences, media sciences and business? I think you should include online resource citation instructions. Click on “Citing” at the top of the page. Of View Lottery. One of the options on write a good academic recommendation letter, the other end of book report, that link is how to cite a web page. This article..thing is the only reason I am passing my online college class. Especially the citation builder. Thank you! cool it was helpful. is the text or what you wrote supposed to be centered in the page or to a good academic recommendation the left margin.
How do I cite a photo that I found online? Is it a historical photograph or a photograph published in a book that someone scanned and posted on line, is it a photograph of something like a sculpture? Is your paper focused on chaplain resume, the work of the photographer, the makeup artist who prepared the write a good recommendation model, the chaplain resume digital image enhancer who altered the image, the model? There is no single correct way to cite a photograph, because there are many different reasons to cite a photograph. Your instructor would be able to give you more specific advice.
In general, though, the 8th edition of the MLA guide would say something like this: Olsen, Jimmy. “Superman Rescues Boy Scouts from Lava Pit.” Photograph. The Daily Planet . July 22, 1956. If you found the picture on how to write academic recommendation, a blog or a Flickr gallery, adjust the citation accordingly. If you found the how to recommendation image as the result of how to write academic recommendation letter, a Google search for something, you might very well end up finding a page that re-uses someone else’s picture without appropriately giving credit. There are many variables. Talk to your instructor, who will be the how to a good one grading your work, and will therefore be the how to write a good academic recommendation letter right person to advise you on what to do. hahahah xD me too same. I would Like You To Give Simple Instructions Not Complicated Ones , and Include also how much Papers Should be worked on. Khalid, if there is any particular detail you are confused about, please let me know what question you have and perhaps I can help.
There is no specific answer to how much a paper should be worked on. Cesario. It depends on what grade you want to earn, how much time you have, whether your instructor is willing to meet with you before the due date, whether your instructor will give you the chance to revise your work, and many other factors. This article..thing is the only reason I am passing my online college class. Especially the citation builder. Thank you!
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a good writing essay Read the topic and sample essay, then study the how to a good academic recommendation comments. Chaplain Resume? Click on the highlighted text for comments about academic writing conventions; click on the notes in the margin for commentary on the essay. Birth rates are falling in developed countries. There is recommendation one simple reason for this - young people nowadays are just too selfish and too self-centred to have children. And this is how to academic recommendation letter particularly true of women.
To what extent do you agree with this view? Support your argument with relevant readings and evidence. Countries in the developed world have seen a big shift in how to write letter attitudes to population growth. Essay On The? Several generations ago, it was generally believed that too many babies were being born, and that societies should try to a good reduce their populations. Nowadays, however, the concern is the reverse - that birthrates are falling too low and that urgent action is needed to encourage people to have more children. But what are the causes of this trend?
And how much are the attitudes and lifestyles of young people to blame? This essay will consider a number of explanations for the so-called baby crash. My argument will be that to hold young people responsible is neither valid nor helpful. The best explanation, I believe , is to be found in the condition of increased economic insecurity faced by the young. The birth rate has fallen dramatically in write academic letter many parts of the how to a good academic world. To take several examples, in Europe in cesario 1960, the total fertility rate (TFR) was about 2.6 births per female, but in 1996 it had fallen to 1.4 (Chesnais, 1998) . In many Asian countries, similar declines have been experienced. Japan now has a birthrate of only about 1.3, and Hong Kong#039;s has fallen to below 1.0 (Ichimura and Ogawa, 2000) . How To Write Recommendation? A TFR of below 2.0 means that a country#039;s population is not replaced, and thus there is a net population decline. This ageing of the population has the write recommendation potential to a good recommendation letter create serious problems. Getting College Tips? Fewer children being born means that in the long term, a smaller proportion of the populace will be economically productive, whilst a larger proportion will be old and write economically dependent - in the form of pension, health care and other social services.
Most experts agree that these greying societies will not be able escape serious social and economic decline in the future (Chesnais, 1998). So what are the causes of this trend and what can be done to stop it? One common approach has been to point essay on the lottery lay the blame on how to a good academic letter, young people and their supposedly self-centred values. It is into college argued that in recommendation developed societies, we now live in a post-materialist age, where individuals do not have to be so concerned about basic material conditions to survive (McDonald, 2000a). Thus people, especially the young, have become more focussed on the values of self-realisation and the satisfaction of personal preferences, at the expense of childs book report traditional values like raising a family. A strong version of a good academic recommendation letter this view is report put forward by Japanese sociologist, Masahiro Yamada (cited in Ashby, 2000) . He uses the term parasite singles to refer to grown children in their 20s and 30s who have left school and are employed, but remain unmarried and continue live at home with their parents. These young people are spoilt, he says, and interested only in their own pleasure - mainly in the form of shopping. According to Yamada , it is this focus on self, more than any other factor, that is responsible for Japan#039;s languishing birth rate (Ashby, 2000). How To Write A Good Recommendation Letter? In other developed countries, there is a similar tendency for the young to remain at home enjoying a single lifestyle - and a similar tendency for older people to interpret this as selfishness (McDonald, 2000a).
But is it reasonable to attribute the getting essay baby crash to the pleasure-seeking values of the young? The problem with this view is that whenever young people are surveyed about their attitudes to how to family, not only do they say they want to have children, they also express preferences for family sizes that are, on average, above the replacement level (McDonald, 2000a). As an example, McDonald quotes an Australian study that found that women aged 20-24 expected to have an average of 2.33 children in their lifetime. Frank Resume? Findings like this suggest that the values of the young are not at how to a good academic recommendation letter, all incompatible with the idea of having a family. It seems then that, as young people progress through their twenties and thirties, they encounter obstacles along the way that prevent them from fulfilling their plans to be parents. Some conservative thinkers believe the main obstacle is the changed role and status of getting college essay women (eg.
Norton, 2003). According to this view, because young women now have greater educational and career opportunities than in previous generations, they are finding the idea of how to write academic family and motherhood less attractive. Thus, educated middle class women are delaying marriage and childbirth or even rejecting motherhood altogether. It is claimed that women#039;s improved status - which may be a good thing in college essay tips itself - has had the unfortunate consequence of threatening population stability. But there are several problems with this argument. For one, the academic recommendation lowest TFRs in Europe are found in Spain and getting into college Italy (around 1.2), both more traditional, male-oriented societies, which offer fewer opportunities to women. In comparison, Sweden which has been a leading country in advancing the rights of women enjoys a higher TFR (1.6 in write letter 1996) - even though it is still below replacement.
Chesnais (1998: p. How To Write Recommendation Letter? 99) refers to this contrast as the feminist paradox and concludes that empowerment of women [actually] ensures against a very low birth rate (my emphasis) . Another problem with trying to link improved education levels for women to how to write academic recommendation low birth rates is that fertility in developed countries seems to be declining across all education and class levels. In a recent survey of Australian census data, Birrell (2003) found that, whereas the non-tertiary-educated group was once very fertile, its rate of partnering is now converging towards that of tertiary educated women. We can summarise the discussion to this point as follows: Young people today, in spite of what#039;s said about their values, still express a desire to frank cesario have children. However, few end up having as many as they say they would like. The improved education and career opportunities for women does not seem to be the recommendation letter decisive factor in reducing the number of children that a woman has. These conclusions suggest that there must be something else involved. Many writers are now pointing to a different factor - the childs book economic condition of young people and their growing sense of insecurity.
Peter McDonald (2000a) in his article #039;Low fertility in Australia: Evidence, causes and policy responses#039; discusses some of the things that a couple will consider when they are thinking of having a child. One type of thinking is what McDonald calls Rational Choice Theory, whereby a couple make an assessment of the relative costs and benefits associated with becoming a parent. In traditional societies, there has usually been an economic benefit in having children because they can be a source of write a good recommendation labour to help the letter family. In developed societies, however, children now constitute an economic cost, and so, it is write academic recommendation letter argued, the benefits are more of a psychological kind - for example, enjoying the status of being a parent, having baby who will be fun and will grow up to book report love you, having offspring who will carry on the family name etc. How To Write A Good Recommendation? The problem, McDonald suggests, is that for many couples nowadays the recommendation economic cost can easily outweigh any perceived psychological benefits. McDonald (2000b) discusses another type of decision-making - Risk Aversion Theory - which he says is also unfavourable to write academic recommendation the birth rate. According to college essay this theory, when we make important decisions in our lives life, if we perceive uncertainty in our environment, we usually err on the side of how to write academic letter safety in order to avert risk. McDonald points to a rise in economic uncertainty which he thinks has steered a lot of young people away from life-changing decisions like marriage and parenthood: Jobs are no longer lifetime jobs. There is a strong economic cycle of booms and busts. Geographic mobility may be required for employment purposes (McDonald, 2000: p.15). Birrell (2003) focuses on increased economic uncertainty for men.
Referring to the situation in Australia, he discusses men#039;s reluctance to form families in terms of perceived costs and risks: Many men are poor - in essay on demand 2001, 42 per how to a good academic letter, cent of men aged 25-44 earnt less than $32,000 a year. Only two-thirds of men in this age group were in full-time work. Young men considering marriage could hardly be unaware of the risks of marital breakdown or the essay on demand long-term costs, especially when children are involved (Birrell, 2003: p.12). And Yuji Genda (2000) in Japan, responding to Yamada#039;s analysis of parasite singles, argues that the failure of recommendation young Japanese to leave home and start families is book report not due to self-indulgence, but is an how to write a good understandable response to increasingly difficult economic circumstances. Genda (2000) notes that it is the essay on demand young who have had to bear the brunt of the decade long restructuring of the how to a good academic recommendation Japanese economy, with youth unemployment hovering around 10% and a marked reduction in secure full-time jobs for the young. Young people around the world seem to have an increasing perception of economic uncertainty and contemplate something their parents would have found impossible - a decline in tips living standards over their lifetime. According to a 1990 American survey, two thirds of write recommendation respondents in the 18-29 age group thought it would be more difficult for their generation to live as comfortably as previous generations (cited in Newman, 2000: p.505). Furthermore, around 70% believed they would have difficulty purchasing a house, and around 50% were worried about their future. How To Academic Letter? Findings like these suggest that the write a good letter younger generation may be reluctant to have children, not because they have more exciting things to do, but because they have doubts about their capacity to provide as parents.
If we accept that economics has played a significant role in young people choosing to have fewer babies, then the of view on the key to reversing this trend is for governments to take action to remove this sense of insecurity. A number of policy approaches have been suggested. Some writers have focussed on the need for write recommendation letter, better welfare provisions for cesario, families - like paid parental leave, family allowances, access to child care, etc (Chesnais, 1998). Others have called for more radical economic reforms that would increase job security and raise the living standards of the young (McDonald, 2000b). A Good Recommendation? It is chaplain resume hard to know what remedies are needed. What seems clear, however, is that young people are most unlikely to reproduce simply because their elders have told them that it is selfish to do otherwise. How To? Castigating the young will not have the effect of making them willing parents; instead it is book report likely to just make them increasingly resentful children.
Ashby, J. (2000). Parasite singles: Problem or victims? The Japan Times. 7/04/02. Recommendation? Birrell, B. (2003). Of View Essay On The? Fertility crisis: why you can#039;t blame the blokes. The Age 17/01/03 p. 14. Chesnais, J-C. (1998). Below-replacement fertility in the European Union: Facts and Policies, 1960-1997.
Review of Population and how to write a good academic recommendation Social Policy, No 7, pp. 83-101. Genda, Y. Essay On Demand? (2000). A debate on Japan#039;s Dependent Singles, Japan Echo, June, 2000, pp. 47-56. Ichimura, S. and N. Ogawa (2000). Policies to meet the how to write a good academic recommendation challenge of an tips aging society with declining fertility: Japan and other East Asian countries. Paper presented at the 2000 Annual Meeting of the Population Association of write a good letter America, Los Angeles, USA.
McDonald, P. (2000a). Low fertility in how to write recommendation letter Australia: Evidence, causes and policy responses. People and Place, No 8:2. pp 6-21. McDonald, P. (2000b). The toolbox of public policies to impact on fertility - a global view. Paper prepared for the Annual Seminar 2000 of the European Observatory on how to a good academic, Family Matters, Low Fertility, families and Public Policies, Sevilla (Spain), 15-16 September 2000. Norton, A. (2003). Student debt: A HECS on fertility?
Issue Analysis No 3. Melbourne: Centre for into essay, Independent Studies. Newman, D. (2000). Sociology: Exploring the architecture of everyday life. California: Pine Forge. Notice what the question is asking students to do - in this case saying how much they agree with the #039;view#039; in how to academic the topic. What do you think? Is this a reasonable explanation for the declining birthrate? Hint: always spend some time looking over and thinking about an essay topic before you start your planning and reading for it. As part of chaplain resume this thinking, you should give some thought to what your position (argument) could be.
Notice how in the introduction, this student writer: introduces the topic area in a general way (ie. declining birthrates) introduces the how to write a good recommendation main issue to be covered in the essay (ie. why this is happening). Hint: there are many different ways you can begin an essay - if you are stuck, try beginning with i) and ii). In the last part of the introduction, the student introduces his argument. Notice how he disagrees with the explanation in the topic, and essay on demand then offers an alternative explanation. Hint: in the introduction it is always a good idea to how to write a good recommendation state what you intend to argue. Resume? In this paragraph, the student considers the first part of the write academic recommendation letter topic - that birth rates have fallen.
This is presented as background information. Getting Into College? Notice how the student begins the paragraph with a claim (that the birth rate has fallen dramatically in many parts of the world) and then supports this with relevant evidence (statistics from Europe and Asia). Hint: in your writing be aware when you are making claims - be aware also of the need to support them with some evidence. After giving some background in paragraph 2, the student reminds the reader what the main issue is - why birthrates have declined? Notice also that the student has seen the issue as a #039;problem#039; - and asks What can be done about it?
Hint: always be aware what the how to a good letter main issue is you are addressing in write a good academic your work. How To Academic Letter? This paragraph mainly summarises the ideas of those who think young people are to blame for declining birthrates. Notice how in the first part of the paragraph, these ideas are discussed in a general way. In the second part, the student focuses on the ideas of a single writer (Yamada) as a specific example of this view. Hint: always try to find opportunities in childs book report your work to engage with the write a good academic ideas of individual writers. The previous paragraph was concerned with summarising some ideas. Notice how in this new paragraph, the student provides a critique of frank resume these ideas. (Recall the student#039;s argument in the introduction: . to hold young people responsible is neither valid nor helpful). Notice too that the student provides some supporting evidence for this critique - mainly from the work of McDonald. Hint: it is quite OK to criticise the ideas of other writers - in recommendation fact many essay topics will specifically ask you to do this. But if you are going to be critical, you need to provide good reasons for your critique. Recall that the topic suggested that young people were to chaplain resume blame for declining birthrates - and then went on to single out women.
In this paragraph, the student takes up this gender issue. Hint: aim to structure your essays so that all issues in the topic are covered - and in some logical sequence. In this paragraph the student seeks to dismiss the view that young women are to blame. (There are several problems with this argument).Notice that the student then goes on to explain these problems (For one. ; Another problem is write academic that . Frank Resume? ). Hint: the a good academic recommendation providing of a well-organised critique is something your lecturers will value highly in your work. Recall the second part of the student#039;s argument stated in the introduction: The best explanation is to be found in the condition of increased economic insecurity faced by the young. Essay On Demand? The student now elaborates on this part of the argument. Hint: remember that the argument is the key to any essay you write. In the body of your essay, you need to be sure that your argument comes through clearly. Providing evidence for the argument.
The student is arguing that economic insecurity experienced by young people is the main reason why the birthrate is in write academic decline. Notice how in the rest of the essay, he seeks to support this argument with various forms of evidence. The student presents a range of evidence: several theories discussed by McDonald some research by Birrell comments by Genda results of a US survey. Hint: it is important to have an argument in your essay. But it is equally important to provide support for what you are arguing. Cesario? Your essays will be judged mainly on your ability to do these two things. There are a number of things happening in how to academic recommendation letter the conclusion. In the first sentence, the student restates his argument - if we accept that. . He then goes on to discuss what could be done to deal with the problem.
In broad terms this is a discussion of the write a good letter implications of the students#039; argument. Notice also how the student mentions the negative implications of the blaming approach. How To Write Academic? Hint: a conclusion that only restates the argument can be a bit uninteresting. You might also like to point of view essay on the consider the implications of your argument - but you should do this briefly. Think: I have argued for this position - so what might follow on from this.
You may have noticed that this essay is quite tightly structured. Its paragraph structure can be set out how to write letter, thus: Introduction Background to issue Explanation point 1 - summary student#039;s critique Explanation point 2 - summary student#039;s critique Student#039;s alternative explanation - Evidence 1 - Evidence 2 - Evidence 3 Conclusion. Hint: always try to map out essay on the lottery, a structure for how to write recommendation letter, your essay. Do this before you do too much writing. You may have noticed that the essay is free of spelling, typographical and grammatical errors. Hint: always read your work very carefully before you submit it. Avoid doing your editing on chaplain resume, the screen.
Always print out and edit from a hard copy. How To Write A Good Academic Recommendation? Note in the references section, you need to list all the texts you have referred to (cited) in how to write academic recommendation letter the essay - not all the texts you have read, as some students mistakenly believe. Notice that the how to a good sample essay refers to a total of nine texts. This is getting college tips a good number, and write a good recommendation letter indicates that the student has done a fair amount of of view lottery reading. Hint: try to include a reference to most of the texts that you read for an essay - so that you can build up a reasonable list of a good academic recommendation letter references. How To Recommendation Letter? Of course, all references have to be relevant to your argument. Notice how the student uses I in his essay: The best explanation, I believe, is. And in the previous sentence, another first person pronoun is used: My argument is that . Write Academic Recommendation Letter? Some students have the impression that they are not allowed to use these words in point of view lottery their written work.
But in fact they can often be found in academic writing. In general, the best place to use them is in the introduction - when you are presenting your argument. But if you are concerned that it is not OK to use I, you can use other expressions - which avoid self-reference, but which mean much the same thing, e.g. This essay will argue that . How To Write A Good Letter? Remember though, that the really important issue is not the words you use to present your argument - but that your essay actually has a clear argument. Try to keep your paragraphs a reasonable length. (Most paragraphs in this essay are around 7-8 sentences long.) Citations are used to indicate the essay on demand source of the ideas you have used in how to write a good recommendation your essay. Note that there are two main citation systems: the author-date system (also known as Harvard); the point on the lottery footnote system (also known as Oxford). A Good Academic Recommendation Letter? In this essay, the author-date system has been used. (Always check which system is required in each of your subjects.) Citation 2 (Ichimura and on the lottery Ogawa, 2000) Citations can be set out in a number of how to recommendation ways. One method is to present some information and then provide the citation immediately after it to indicate the source. Essay On Demand? These are known as #039;information-prominent#039; citations eg: Japan now has a birthrate of only about 1.3, and Hong Kong#039;s has fallen to below 1.0 (Ichimura and Ogawa, 2000).
Other formats are considered further on. Citation 3 Masahiro Yamada (cited in Ashby, 2000) This citation means that the student is dealing with the ideas of Yamada, but actually read about them in Ashby#039;s text. Whilst you should make an effort to recommendation letter read ideas in their original form, this is not always possible. In such cases, use the #039;cited in#039; format. When you are summarising the ideas of a writer, you need to use reporting expressions like the ones used here: He [Yamada] uses the term . Frank Cesario Resume? According to Yamada. You use these to distance yourself from certain language. eg. when you are using an informal expression, or a term used by others that you don#039;t necessarily agree with.
In this paragraph, the student wants to reject the view in the topic - that young people#039;s selfishness is to how to write a good academic recommendation letter blame for the declining birthrate. Notice how he does this in a careful way, by using expressions like: Findings like this suggest that . It seems then that . Being careful about the way you express your claims is a distinctive feature of academic style. When you quote an author (like Chesnais here) you need to use quotation marks, and indicate the exact page number in the citation. Sometimes you may need to change the wording of the quote slightly so that it fits into cesario resume your sentence. If you need to add/change any words, use [ ]; if you need to delete words, use . (Whilst it is OK to change the wording of a quote, you must never change its sense.) Use italics when you want to emphasise a word. (When you do this in a quote, you need to indicate that it is your emphasis.) It#039;s OK to use dot points in an essay (or numbered points here), but use them very sparingly. Citation 4 Peter McDonald (2000a) . discusses. Notice how in some citations the author can be part of the sentence: Peter McDonald (2000a) . discusses some of the things etc. This is known as an recommendation letter #039;author-prominent#039; citation and is very common in academic writing. Notice the use of reporting verbs in this citation type (discusses).
Use #039;inverted commas#039; for the title of an article. Use italics for the title of a book. Notice some of the other reporting expressions used in the student#039;s summary of Peter McDonald#039;s ideas: . what McDonald calls. Essay On The Lottery? . McDonald points to . . Academic Letter? which he thinks. It#039;s very important to make it clear to your reader when one paragraph ends and a new one begins. In this paragraph (#9), there is some potential for confusion.
Notice how the student has used indenting to make this clear. Quotes of more than one sentence in length should be separated from the main text. Notice how these are indented and are in a slightly smaller font. Again you should indicate the page number. You only have to chaplain resume provide a separate list of references when you use the author-date system. How To Academic Recommendation Letter? Entries should be set out in alphabetical order. Each entry should generally be set out in the following order and format: Author family name, Initial. (date).
Title. Place: Publisher. It is becoming increasingly common for students to refer to sources from the college essay world wide web in their essays. How To Write Academic Letter? In addition to providing author and title of site, you need to include: the URL for the site when you accessed the how to write academic recommendation site. Write Academic Letter? Although web references can be very useful, you obviously need to exercise some caution - there is a lot of frank cesario resume junk around. Check all sites carefully to how to academic recommendation letter be sure the information provided has credibility (.edu and .org sites are generally the more reliable). Problems?
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Cisco Unified Contact Center Express Design Guide, Release 10.5(1) Cisco Unified Contact Center Express Design Guide, Release 10.5(1) About Unified CCX. View with Adobe Reader on a variety of devices. View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone. View on how to write academic recommendation letter Kindle device or Kindle app on multiple devices. Cisco Unified Contact Center Express provides a secure, highly available, and easy to deploy customer interaction management solution for getting into college up to 400 agents. This integrated contact center in a box is intended for both formal and informal contact centers. Unified CCX provides options to address multiple contact center functional areas such as: Inbound web chat. Social forum activity monitoring and a good follow-up using SocialMiner are enabled by premium agent license.
Web-based Finesse desktops. Cisco Agent and Supervisor desktops. You can deploy these options on Cisco Unified Computing Systems (UCSs) or any other equivalent specification-based third-party virtual servers with the getting college, supported reference designs. For more information, see the Virtualization for Cisco Unified Contact Center Express located here: Progressive and Predictive Outbound. The Unified CCX Progressive and Predictive Agent Outbound feature allows for outbound calls to be placed to write recommendation, contacts and then for live contacts to point essay on the lottery, be serviced by agents. Agents can use the Finesse agent desktop to preview an outbound call before accepting the call.
Cisco Finesse-Based Multisession Webchat. Agents can handle multiple chat sessions. How To Recommendation Letter! The administrator can configure one to five sessions and the agent will be presented with the configured number of getting college essay, Webchat contacts. The administrator can also configure if voice calls are to be offered to the agent when on chat. For Cisco Agent Desktop, only single-session chat is a good academic recommendation, available. If configured, predefined responses are available to all agents in the Manage Chats gadget on essay on demand the Finesse Agent Desktop. The administrator can set an alias for the agents. When an a good recommendation agent is on chat, the alias of the agent is displayed to essay on demand, the customer. The customer can download the how to letter, chat transcripts as a PDF at the end of the chat session. This option is also available on college essay Cisco Agent Desktop.
Unified CCX supports IPv6 dual stack and IPv4-only addressing. The following continue to function with IPv4: Cisco Agent Desktop. Automatic Speech Recognition (ASR) and Text to Speech (TTS) engines. IPv6-only phones cannot take part in write academic recommendation, ASR/TTS. Cisco MediaSense-based recording works with IPv4. It does not work for IPv6-only phones. Quality Management-based recording works with IPv4. It does not work for point IPv6-only phones.
Cisco Unified Workforce Management (WFM) For more information, see the IPv6 Support section of the Cisco Unified Contact Center Express Design Guide , located at: The phone numbers of the imported contacts to a good academic, place outbound calls can be in essay on demand, +E.164 format. This feature is available only for Finesse. Computer Telephony Integration (CTI) port directory number and its advance settings support +E.164 numbering pattern where applicable. Trigger advanced settings support +E.164. Finesse supports the use of multiple lines on agent phones. You can configure one or more secondary lines on an agent phone. How To Write Recommendation Letter! Although the chaplain resume, agent's ACD line must be in button positions 1 - 4. Direct Transfer Across Line (DTAL) and Join Across Line (JAL) are not supported.
You can now configure up to a good academic recommendation, 250 Contact Service Queues and 250 skills. For extend and point of view essay connect-based Home agents an option of call by how to academic recommendation call setup and persistent connection setup is available. The following new Live Data reports are available in book report, Unified CCX: Agent Outbound Team Summary Report. Short and Long Term Average. Chat Agent Statistics Report. Provides chat agent statistics. Chat CSQ Summary Report. Provides chat agent statistics and how to academic contact statistics for childs book a Contact Service Queue (CSQ). The following new Historical reports are available for the Outbound feature in Unified CCX:
Agent Outbound Campaign Summary Report. Provides call statistics for how to academic recommendation agent-based progressive and predictive outbound campaigns. Agent Outbound CCDR Report. Provides progressive and chaplain resume predictive agent outbound call-related information. Agent Outbound Half Hourly Report. Provides information about progressive and predictive agent outbound calls for write a good every half hour in the time range when the campaign is frank resume, active. Outbound Agent Detail Performance Report. Provides detailed statistics for academic each agent by campaign (progressive and predictive).
The following real-time reports are updated for the Chat and Outbound features: Chat Resource Cisco Unified Contact Center Express Stats Report. To view real-time Unified CCX chat resource information. Outbound Campaign Stats Report. To view real-time statistics for each IVR-based and agent-based progressive and how to write letter predictive outbound campaign. In previous releases, this report was known as the IVR Outbound Campaign Stats Report. Overall Outbound Stats Report. To view real-time statistics across all IVR-based and agent-based progressive and predictive campaigns. In previous releases, this report was known as the Overall IVR Outbound Stats Report.
Resource Cisco Unified Contact Center Express Stats Report. To view real-time agent information for direct preview, progressive, and how to a good recommendation letter predictive agent-based campaigns. In the Voice CSQ Summary Report, the Since Midnight view is updated to include the following new fields: Widget Wait Message. Join Time-out Message. The Outbound IVR license functionality is extended to include both Outbound IVR as well as progressive and predictive agents. Direct preview outbound is a good academic recommendation letter, included with a premium agent license. New Variables Added to Retrieve Session Information. You can add three new variables to Unified CCX Editor for IVR-based and agent-based progressive and predictive outbound campaigns. These variables retrieve information from the outbound call that is transferred to IVR and stores them. To use these variables, first define script variables to academic, hold the resulting values and then add them to the Context tab of the Get Session Info step.
You must use the exact spelling and capitalization listed in frank resume, the table below. Account number of the caller. Name of the outbound campaign. Result of an outbound call. Licensing for Cisco Unified Contact Center Express. Unified CCX is available in three different packages: Standard, Enhanced, and Premium. Different packages provide varying levels of customer interaction management channel options and a good academic recommendation letter capability within a contact channel. For more detailed information, refer to product data sheets, feature guides, and end user documentation for each type of Unified CCX customer contact interaction management at frank, the following URL: Unified CCX deployments must have all product components and optional features of the same package type.
Mixing components or options from write a good recommendation, different license packages is not supported. The licensing for Cisco Unified Contact Center Express varies for each feature. Licenses are either concurrent or named-user licenses. All packaging depends on frank the number of users with the exception of the Inbound Voice High Availability server software option. Concurrent licenses apply to logged in users. How To Write A Good Academic Letter! Different individuals may share a concurrent license as long as only one of them is logged in.
For example, Company A has 300 unique users that work in 3 shifts. Getting Into College Tips! Each shift has 100 logged in how to academic letter, users. Company A needs to purchase only 100 concurrent user licenses. Named licenses apply to unique individual users regardless of write a good recommendation letter, their logged in status. Company B has 300 unique users that work in 3 shifts and each needs access to the licensed option.
Each shift has 100 logged in academic, users. Company B must purchase 300 named licenses. Cisco Unified CCX Standard, Enhanced, and Premium each provide varying levels of inbound voice ACD, IVR, CTI, agent and on the supervisor desktops, desktop administration, real-time and how to write academic letter historical reporting, and childs book report web-based administration features. Each user license is for a concurrent user. For example, a contact center with three shifts of how to write academic recommendation, 100 agents and supervisors requires 100 concurrent user licenses. Each shift of 100 users would reuse these licenses during their shifts. The following table lists the inbound voice licensed components. Concurrent inbound voice seat with IPPA. Each concurrent inbound voice user (agent or supervisor) requires a concurrent seat license.
Each quantity one seat license provides Quantity one Cisco IP Phone Agent (IPPA) Concurrent inbound voice seat with CAD. Each concurrent inbound voice user (agent or supervisor) requires a concurrent seat license. Each quantity one seat license provides: Quantity one Cisco Agent Desktop (CAD) Quantity one Cisco Supervisor Desktop (CSD) Quantity one Cisco Desktop Administrator (CDA) Quantity one on-demand recording client (CAD and CSD) On-demand recording available only in Enhanced and Premium.
On-demand recording available only in Enhanced and Premium. On-demand recording not available in Standard. Concurrent inbound voice seat with Finesse. Each concurrent inbound voice user (agent or supervisor) requires a concurrent seat license. Basic Prompt and Collect IVR port.
HA provides licensing for getting into college essay tips mirrored, warm standby server software. IVR ports are packaged as either Basic or Advanced IVR ports. Basic IVR ports licensingBasic IVR ports are not licensed. You must use the Cisco Collaboration Sizing Tool to write a good recommendation letter, determine the essay tips, maximum number of how to write academic recommendation letter, Basic IVR ports that are supported on a per-configuration basis. Advanced IVR ports licensingAdvanced IVR ports are licensed on a per-inbound voice seat basis and are available only with the point essay on the, Premium package.
Each inbound voice seat provides two Advanced IVR port licenses. For example, a 100-seat inbound voice deployment provides 200 Advanced IVR port licenses. Advanced IVR port licenses counts are checked at run-time. In the example given here, the write, 201 st simultaneously active request for an Advanced IVR port to handle an incoming call would be denied. Deployments that require additional advanced IVR ports need to purchase add-on Unified CCX Premium seats. Each Premium seat provides two advanced IVR ports. Inbound Voice Packaged Components.
The following sections describe the primary components that are provided with inbound voice. These sections provide high-level descriptions of the features and essay tips functions provided for how to these components. Into Tips! For more specific information, see the Cisco Unified CCX user documentation. Conditional Routing . Unified CCX supports routing based on how to write a good academic caller input to frank resume, menus, real-time queue statistics, time of day, day of week, ANI, dialed number, and processing of data from XML text files. Agent Selection . Unified CCX supports the longest available, linear, most handled contacts, the write a good, shortest average handle time, and frank circular agent selection algorithms. A Good Recommendation! With Basic ACD functionality, agents are associated with one resource group only. Customizable Queuing Announcements.
Unified CCX supports the playing of chaplain resume, customizable queuing announcements based on how to a good academic recommendation letter the skill group that the call is being queued to, including announcements related to position in queue and report expected delay. Re-route on academic Ring No Answer . If the essay, selected agent does not answer within the allowed time limit, the caller retains the position in how to a good recommendation, queue. Any screen pop data is also preserved. Data driven routing for HTML and XML data sources . Chaplain Resume! The ability to use data obtained from HTML or XML documents to make routing decisions. A Good Academic Recommendation! XML document processing can also be used as a data store to access system-wide static data, such as a list of holidays, hours of point on the lottery, operation, or a short list of hot customer accounts.
Agent Skill and Competency-Based Routing . Agents can be configured with specific number of skills, each with up to 10 different competency levels. Academic Recommendation Letter! Contact Service Queues (also known as skill groups) can be configured as requiring up to specific number of skills, each with up to 10 minimum skill competency levels. The Unified CCX routing logic then matches the caller and contact requirements with agent skills to find the chaplain resume, optimum match using one of the following agent selection criteria: Longest available, most handled contacts, or shortest average handle time Most skilled, most skilled by weight, or most skilled by how to a good order Least skilled, least skilled by weight, or least skilled by order. High Availability Failover . With HA failure of the active server can be detected and the ACD subsystem can automatically fail over from the active to the standby server. Optional with HA license. Optional with HA license. Dynamic Re-skilling by Administrator or Supervisor . Changes to chaplain resume, CSQ skills and competencies and agent skills and competencies are applied immediately. Prioritized Queuing . Up to how to write a good academic recommendation, 10 levels of chaplain resume, customer contacts can be prioritized based on call or customer data, and calls may be moved within or among queues under workflow control using priority information. Agent Routing . Unified CCX routing applications can select a specific agent if that agent is in Ready state. (Queuing on a per agent basis is not supported.) Data-driven routing based on JDBC database sources via SQL . The ability to use data obtained from a JDBC compatible database via a SQL query to make routing decisions.
Wrap-Up and Work Modes . After call completion, an agent can be configured to be automatically placed into Work state, on a per CSQ basis. The agent can also choose to enter work state if that option is how to write academic, provided by the agent desktop administrator. A wrap-up timer is also configurable on a per CSQ basis. Wrap-Up Codes . Agents may select administratively defined wrap up codes. The following table describes the childs, Interactive Voice Response (IVR) features that are available in each Unified CCX package. Basic Prompt and Collect IVR . Basic IVR ports provide a queue point, custom messaging and prompting, caller input collection, and processing via DTMF decoding. Decoded DTMF input may be used for both routing and screen pop purposes. Basic call controls such as terminate, transfer, and place call are also supported as part of the basic IVR functionality.
Basic IVR port and Advanced IVR port cannot be mixed in how to write a good academic recommendation, the same configuration. Chaplain Resume! Advanced IVR port includes all features available in Basic IVR port. Included as a part of advanced IVR port. High Availability Failover . With HA, failure of the active server can be detected and the IVR subsystem can automatically fail over from the active to the standby server. All IVR functions will be restored on how to academic letter the standby server. All calls in queue and calls receiving IVR call treatment will be lost. Calls already transferred to the agent will be preserved.
Optional with HA license. Optional with HA license. Optional with HA license. Advanced IVR Port Database Integration . The Unified CCX server can interoperate with any JDBC-compliant database. Databases tested and supported by Cisco are listed in Cisco Unified CCX Software and Hardware Compatibility Guide , which is available at: Data retrieved from databases can be used with the conditional routing capabilities to provide customer profile-based routing and queuing. Database integration also provides the ability to offer complete self-service applications to callers.
Database views are not supported using the Unified CCX Editor database steps, but database views can be accessed using Voice XML or Java logic modules. Advanced IVR Ports HTTP Triggers (the web analog to getting essay tips, Unified CM Telephony) to invoke and write a good academic recommendation run a workflow . HTTP triggers enable a Unified CCX to receive a customer contact request through an HTTP request. This approach allows web users to be offered service through a click to talk to an agent button. Report! Information collected using the web (a customer call back number, account number, shopping cart content, and a good academic letter so on) can be passed to frank resume, the Unified CCX script to allow customer profile-based routing and how to write recommendation a data-rich window. These contacts can be prioritized and routed using the same methods available to normal inbound voice callers. Advanced IVR Port SMTP outbound mail subsystem that may be used at run time under workflow control to send an essay on demand email message . Third-party paging or fax products that accept an incoming email message to invoke a page or fax service may use this subsystem to provide real-time paging and fax responses in addition to email responses. Advanced IVR Port Voice XML 2.0 Support . Unified CCX supports executing application logic developed with the Voice XML (VXML) standard. VXML is required for certain complex grammar ASR and TTS interactions and is optional for a DTMF or simple ASR or TTS voice interaction service.
VXML allows organizations to how to academic recommendation, reuse application logic from other applications, such as a transaction server to a mainframe database. Unified CCX uses MRCP v1 for communicating with third-party ASR-TTS servers. For information on compatible versions of the ASR-TTS see, Compatibility Matrix for Unified CCX at: http:/?/?docwiki-dev.cisco.com/?wiki/?Compatibility_?Matrix_?for_?Unified_?CCX. Advanced IVR Port Java Support . The Unified CCX server can support the defined logic using Java. Java support allows the reuse of logic from the existing web and Java applications. Advanced IVR Port Automatic Speech Recognition via MRCP . ASR provides the ability to use natural human speech to replace DTMF keypad presses as a way to interact with IVR applications. Optional with purchase of compatible ASR product. Optional with purchase of compatible ASR product. Advanced IVR Port Text to how to write, Speech via MRCP . TTS provides the ability to use flat text files as input to how to write letter, a computer-generated speech engine. TTS can replace prerecorded human speech in IVR applications.
Optional with purchase of how to write academic recommendation, compatible TTS product. Optional with purchase of compatible TTS product. Play messages to callers: Music on hold. Included through Cisco Unified Communications Manager Music on Hold server or .wav file. Included through Cisco Unified Communications Manager Music on Hold server or .wav file. Included through Cisco Unified Communications Manager Music on Hold server or .wav file.
Included through Cisco Unified Communications Manager Music on how to recommendation letter Hold server or .wav file. Play messages to into college essay tips, callers: Prompts. Included through .wav file. Included through .wav file. Included through .wav file. Included through .wav file.
Play messages to callers: Combine prompts, music, and messages. Included and fully customizable. Included and fully customizable. Included and fully customizable. Included and fully customizable. Capture and how to write a good letter process caller DTMF input. Included and fully customizable. Included and fully customizable. Included and fully customizable.
Automatic Speech Recognition (ASR) Optional through Media Resource Control Protocol (MRCP) Through Media Resource Control Protocol (MRCP) Text to Speech (TTS) Optional through MRCP. Optional through MRCP. Real-time notification services (email; support for essay on demand paging and fax) Included (paging and fax require integration with third-party services)
Included (paging and fax require integration with third-party services) VoiceXML for ASR, TTS, and DTMF. Read data from HTTP/S and XML pages. Run workflows through HTTP/S request. Integrated self-service application support. Retrieve XML data using HTTP/S mechanism. Retrieve XML/JSON based data using generic REST API call. The following table describes the Outbound IVR features that are available with a premium package. General System Features with Server Software. Outbound (IVR and Agent) Dialer is academic recommendation letter, deployed co-loaded on the same virtual machine (VM) as the inbound voice server. Getting Essay! CPA is performed on the compatible external voice gateway.
Outbound IVR Ports and Agent Seats. Maximum number of Outbound IVR ports and academic Agent seats supported. Outbound IVR Port license type. Outbound Agent Seat license type. Outbound IVR and Agent Features (Progressive and Predictive) Maximum number of active outbound campaigns. Maximum number of active contacts per outbound campaign. Ability to book, automatically detect voice answer, answering machine, fax/modem, busy and invalid numbers (available with all the supported gateways)
Ability for administrator to create and configure campaigns. Ability for administrator to write a good recommendation, create non-North American area code to time-zone mappings. The summary overview of system maximums for inbound and outbound voice in the tables are for frank cesario resume reference only. Computer Telephony Integration (CTI) refers to the ability to use data entered by the caller, ACD, IVR, or other data sources to pop to how to academic letter, the agent, to make routing decisions, or to use as a key to perform a data lookup (for example, using a database access prior to popping to the agent, or to use in making routing decisions). CTI may also include the ability to invoke a third-party application and to pass data to that application as part of the agent screen pop.
The following table lists the CTI features that are available in each Cisco Unified CCX package. Basic CTI . Provides a customizable enterprise data window that is popped on the agent desktop upon call ringing. Data in the enterprise data window includes ANI, dialed number, and any caller input (account number, order number, case number, reason for of view essay on the lottery calling, and so on), and how to write details about how long the caller interacted with the IVR, how long the chaplain resume, caller waited in queue, and how long the caller spent with all other agents if this was a transferred call. Advanced CTI . Advanced CTI functionality allows call data to be passed to other Windows-based desktop applications (for example, CRM applications) for an application screen pop on ringing. Passing data to other applications is performed through keystroke macros that are then associated with specific call events such as call ringing or call release. How To! With keystroke macros and HTTP put/get commands, no programming is required to develop a screen pop application. Premium package adds support for getting into using data from supported databases using workflow-based SQL queries. Enhanced package adds support for using data from XML data sources. Database integration is how to a good academic letter, not supported. Automatically start any Microsoft Windows-compatible application: Pass initialization parameters. Included with CAD.
Included with CAD. Populate data to chaplain resume, any browser-based application. Included with CAD. Populate data to any browser-based application. Customer database integration (JDBC) Cisco Unified Intelligence Center. Cisco Unified Intelligence Center is the how to a good academic recommendation, web-based reporting platform that is essay on demand, packaged as part of the Cisco Unified CCX. The Unified Intelligence Center package is available with Standard, Enhanced, and Premium Unified CCX licenses. Co-resident CUIC on UCCX does not provide the capability to customize reports or to restrict value list collections without implementing custom report definitions. Implementing custom report definitions requires the system to be integrated with a Standalone CUIC Premium server.
Cisco Desktop Services provide Cisco Agent Desktop (CAD) and IP Phone Agent (IPPA) for agent use, and Cisco Supervisor Desktop (CSD) for supervisor use. Agent State Control . From the agent desktop, agents log in, log out, and make themselves ready and not ready. Call Control . From the agent desktop, agents answer, release, hold, retrieve, conference, and transfer calls. Write A Good Recommendation! (Call control can also be performed from a Cisco Unified IP Phone.) For example, to answer a call, the agent can simply pick up the phone handset. Getting Tips! The Unified CCX software ensures that the current call state for the phone and CAD application are kept in how to academic recommendation, synch. Call control initiated from the agent desktop is report, available only with Unified CCX which has Unified CM. Dynamic Regrouping . Change of agent association with a resource group is write a good recommendation, applied immediately. Real-Time Statistics . Agents have access to real-time statistics for themselves and the queues to essay on demand, which they are associated.
For example, from the agent desktop application, agents can see how many calls they have handled today and how many calls are currently in queue for their team. Integrated Text Messaging . Write Letter! Agents can interact with their supervisor and other agents through text chat. Reason Codes . Agents can be configured to enter reason codes for Not Ready and Logout. Basic CTI . Agent desktops provide an enterprise data window that is popped upon call ringing. Telephony Support . Childs Book! CAD can be deployed with select Cisco Unified IP Phone models, as described in Cisco Unified CCX Software and Hardware Compatibility Guide at http:/?/?docwiki.cisco.com/?wiki/?Compatibility_?Matrix_?for_?Unified_?CCX. However, there are different features available on different phones.
CAD also supports the agent using the Cisco IP Communicator softphone application running on the same workstation with CAD. An agent ACD (Unified CCX) extension cannot be shared across multiple devices. It is write academic recommendation letter, valid only with a single line. You can set the agent ACD extension for Call Forward No Answer (to voicemail or any other endpoint) as long as the value for the Ring No Answer timer on that device (or in Cisco Unified Communications Manager if the default is chosen) is greater than the value for the Select Resource Timeout in chaplain resume, the Select Resource step of the script. Unified CCX monitors and reports on a good academic letter activities for the first four extensions on a phone, including non-ACD lines.
Agents are associated with a specific Cisco Unified Communications Manager extension (directory number). Hot Desking . Hot desking allows agents to log in using CAD and any Cisco Unified IP Phone that is registered with the same Cisco Unified Communications Manager cluster. Agents using CAD and Cisco IP Communicator can also use Extension Mobility. This capability allows multiple agents to use the same phone, but only essay on demand, one at a time. Write A Good Recommendation! For example, different agents on book report different shifts may use the same workstation and phone. Extension Mobility brings a user-specific phone profile (including configured extensions for that user) to the phone being logged in from.
After logging in to Cisco Unified Communications Manager with Extension Mobility, agents can log in to write a good, Unified CCX using CAD. Auto Update . When the CAD starts up, it checks to see whether a new version of the CAD program is available and automatically performs an update on frank resume the agent workstation. This auto update feature can be disabled if required. Desktop Workflows . A wizard-based interface allowing desktop events (such as ringing or going off hook) to have associated rules and a good academic recommendation letter rule actions that are invoked when the rule is met for chaplain resume that event. Application Integration - Macros . CAD can be configured using desktop workflows to allow call data to be passed to other desktop applications (for example, CRM applications) for an application window. Passing data to other applications is performed through keystroke macros. No programming is required to develop a screen pop. Application integration can also be done upon call release to pop open a wrap-up application on write recommendation the agent workstation. Application Integration - HTTP . Essay On The Lottery! CAD can be configured using desktop workflows to allow call data to be passed to other desktop applications (for example, CRM applications) for an application window. Passing data to other applications is how to academic recommendation, performed through HTTP put/get commands that are then associated with specific call events such as call ringing.
No programming is required to develop a screen pop. Application integration can also be done upon call release to pop open a wrap-up application on childs book report the agent workstation. Workflow Buttons . CAD can be configured to have predefined workflow buttons that execute specified programs and keystrokes. Workflow buttons help agents complete repetitive tasks quickly. On-Demand Call Recording . CAD can be configured to allow clicking a single button to a good academic recommendation, start and stop call recording. The call recording contains only the cesario resume, portion of the call that occurs after the Start Record button is clicked. A Good Academic Letter! There are limits to how many simultaneous call recording sessions can be performed.
Work Flow Initiated Call Recording . CAD can be configured to childs book, automatically start recording on calls that meet conditions defined in how to recommendation letter, the application script and getting into college voice contact work flow. Care should be observed when configuring this feature because there are limits to how many simultaneous call recording sessions can be performed. CAD-based recording is how to write a good academic recommendation letter, not intended to be used in place of a compliance recording solution. Automatic Failover . Upon failure of the essay on demand, active Unified CCX server, CAD will automatically log agents back in on the standby server, and write a good the agent will be placed into a Not Ready state. Upon failure of the active Unified CCX server, active calls on agents phones will survive. However, the call duration and essay on demand other information that is how to academic letter, associated with the call in write a good academic recommendation letter, the historical reporting database may be affected. Historical reports generated for time periods in which a failover occurred will have missing or incorrect data. It will be discernable from the report that a failover occurred.
Optional with HA license. Optional with HA license. Wrap-Up Codes . The wrap-up code selection is available only when the agent is in the Work state. Agent Email . This feature is how to write, tightly integrated into point essay on the lottery the agent desktop, with controls built into the toolbar and display. It queues and how to write a good academic routes email messages to staffed and skilled agents, helps the agent to respond easily, and essay on demand provides a collection of real-time and historical reports that help measure email performance accurately. Presence . When integrated with Cisco IM and Presence, agents and supervisors can view the presence state of subject matter experts on how to write a good academic recommendation CAD and chat with them. Optional with Workforce Optimization user license. Outbound Preview Dialer . CAD includes buttons to control an agent response to an outbound contact offering by chaplain resume the system. How To Letter! If the agent clicks the Accept button, the system places the outbound call to the customer from the agent phone. The Outbound Preview Dialer feature is only available with Unified CCX which has Unified CM.
The following table describes the Agent Email features available with Unified CCX Premium licenses on Cisco Agent Desktop. IPPA is not supported with Cisco Finesse. Agent State Control . From the recommendation, IPPA XML application, agents log in, log out, and how to a good recommendation make themselves ready or not ready. Call Control . The Cisco Unified IP Phone provides call control. Dynamic Regrouping . Frank Resume! Change of agent association with a resource group is applied immediately. Real-Time Statistics . Agents have access to real-time statistics for themselves and the queues to which they are associated. Reason Codes . Agents can be configured to enter reason codes for Not Ready and Logout. Basic CTI . IPPA allows for call data to be popped onto the IP Phone display upon call ringing. Telephony Support . IPPA can be run from any phone that supports an XML client.
Hot Desking . Hot desking allows agents to log in using any Cisco Unified IP Phone that is how to a good academic recommendation, registered with the same Cisco Unified Communications Manager cluster. Essay! Agents using Cisco IP Communicator can also use Extension Mobility. This capability allows multiple agents to academic letter, use the same phone, but only one at a time. For example, different agents on different shifts may use the getting college tips, same workstation and phone. Extension Mobility brings a user-specific phone profile (including configured extensions for that user) to the phone being logged in from. After logging in to a good academic recommendation letter, Cisco Unified Communications Manager with Extension Mobility, agents can log in to Cisco Unified CCX using CAD. On-Demand Call Recording . IPPA can be configured to allow clicking a single button to start and stop call recording on essay on demand demand.
The call recording contains only the portion of the call that occurs after the Start Record button is clicked. How To Write A Good Academic Recommendation Letter! There are limits to how many simultaneous call recording sessions can be performed. Cisco Supervisor Desktop Features. View / Change Agent State . Supervisor desktops allow supervisors to view the current state of all agents that are part of that supervisor's team. The supervisor desktop also allows supervisors to change an agent state (Ready, Not Ready, Logout). Real-Time Agent and Skill Statistics . College Essay Tips! Supervisors can view statistics for write letter all agents and queues that are associated with their team. See the Cisco Supervisor Desktop User's Guide for point of view essay on the lottery more details about statistics available through the CSD application. Integrated Text Messaging . Supervisors can send text messages to one or more agents.
Marquee Messages . Supervisors can send a scrolling marquee (broadcast) message to all agents on write their team. Silent Monitoring . Chaplain Resume! CSD allows a supervisor to silently monitor agent calls. It can be configured whether the agents are aware or unaware that they are being monitored. Barge-in . CSD allows a supervisor to barge in on a good letter an agent call. The Barge-in feature brings the supervisor, the agent, and the caller into a three-way conference. This feature requires the supervisor to have the CAD application open and to be logged in book, as an agent. The agent is write a good recommendation, aware when the supervisor barges in. Barge-in is supported for agents using CAD with IP Communicator, CAD with IP Phone, or IPPA.
Intercept . CSD allows a supervisor to point of view essay lottery, intercept an agent call. The intercept feature transfers the how to write a good, call to the supervisor. Point Essay! This feature requires the supervisor to have the how to a good academic letter, CAD application open and to be logged in as an agent. How To! As the call releases from the how to a good recommendation letter, agent desktop and phone, the agent is how to recommendation letter, aware when an intercept occurs. The agent is then available to take another call. Intercept is supported for agents using CAD with IP Communicator, CAD with IP Phone, or IPPA. On-Demand Agent Call Recording . CSD allows a supervisor to dynamically start and how to write letter stop recording agent calls on demand. A call recording only childs book, contains the portion of the call that occurs after the write a good academic, Start Record button is getting into essay tips, clicked.
There are limits to how many simultaneous call recording sessions can be performed. Call Recording Playback and a good academic recommendation letter Exports . The CSD Record Viewer application allows a supervisor to play back calls that were recorded within the last 7 days. Academic Recommendation! Supervisors can sort the write a good letter, recorded call list by essay on demand agent, DN, or date/time. Within Record Viewer, supervisors can tag selected recordings for write a good academic recommendation letter a 30-day extended archiving, and supervisors can save selected recordings as a .wav format in a specified folder for permanent archiving. Automatic Failover and Re-login . Upon Cisco Unified CCX Engine failover, the CSD automatically failsover to point essay, the standby Cisco Unified CCX Engine so the write academic recommendation letter, supervisor does not have to log in again. Unified CCX Outbound Preview Dialer. The Unified CCX Outbound Preview Dialer provides campaign-based outbound preview dialer support. Each inbound Premium seat provides one outbound seat. If you have 100 inbound seats, you can have up to 100 agents logged in and up to 100 agents handling outbound calls at the same time. The following table lists the Outbound Preview Dialer availability in this Unified CCX package.
The following table describes the Outbound Preview Dialer features that are available in each Unified CCX package. For the into college, Outbound feature, the maximum number of campaigns supported is 15 and the maximum number of supervisor positions supported is 42. These features are the same as for inbound voice with the exception of redundancy. The agent can skip the outbound contact only on CAD. Unified CCX Outbound Progressive and Predictive Dialer. The Unified CCX Outbound Progressive and Predictive Dialer provides campaign-based agent outbound progressive and how to a good academic recommendation predictive dialer support. The number of agent seats depends on the number of outbound licenses available.
If you have 10 outbound licenses, you can have up to 10 concurrent agent seats to handle outbound calls and 10 concurrent outbound IVR calls. The following table lists the Outbound Progressive and chaplain resume Predictive Dialer availability in this Unified CCX package. Progressive and Predictive Agent Outbound. Optional with Outbound License. The following table describes the Outbound Progressive and Predictive features that are available for the Outbound License. For the Outbound feature, the write a good academic letter, maximum number of campaigns supported is 15 and the maximum number of supervisor positions supported is 42. General System Features with Server Software.
These features are the frank cesario, same as for inbound voice with the exception of redundancy. Agent Outbound Campaign Summary Report. Agent Outbound CCDR Report. Agent Outbound Half Hourly Report. Outbound Agent Detail Performance Report. Agent Outbound Team Summary Report.
Unified CCX Premium provides the a good recommendation, facility for customers to initiate a chat session with the agent. Inbound Web Chat is available in the following Unified CCX packages: Inbound Web Chat. Cisco Agent and Supervisor Desktop. Agent Web Chat Application. The agent web chat application is a browser based agent desktop that can be accessed from the childs report, Cisco Agent Desktop integrated browser or a standalone browser.
Agents use this interface to how to academic, log in to essay on demand, Unified CCX chat facility and make themselves ready to accept chat requests. All inbound chat requests, when routed to the agent, show up in this agent desktop, and the agent can accept it or let it time out. After the agent accepts the chat request, the agent can chat with the write a good academic recommendation letter, end user on a separate chat reply widget that gets loaded on point of view essay the agent desktop. Supervisor Web Chat Application. The supervisor web chat application is the write recommendation letter, interface that chat supervisors use to chaplain resume, view the academic recommendation, Chat CSQ details and agent chat summary report for essay on demand their teams. This web application is how to letter, accessed from the Cisco Supervisor Desktop integrated browser or a standalone browser. Chat Real-Time and Historical Reports. Unified CCX provides chat-specific real-time reports and essay on demand historical reports which can be accessed using the respective clients. For historical reports, the chat reports are available using the Cisco Unified Intelligence Center reporting application, packaged with Unified CCX.
For supervisors, real-time reports on the Chat CSQs and the chat-specific team summary report are available in the Chat supervisor desktop web application (only Cisco Agent Desktop deployment). Finesse Agent Desktop supports multisession chat and email and generation of reports when the how to write a good recommendation letter, administrator adds the gadgets to the desktop. The following gadgets are available: Chat and Email Control GadgetAllows the agent to how to recommendation letter, control the chat state and to accept incoming customer chat requests. Manage Chat and academic Email GadgetAllows the agent to handle multiple chat sessions and choose the available predefined responses.
Chat Agent Statistics Report GadgetProvides the agent statistics. Chat CSQ Summary Report GadgetProvides the agent statistics and contact statistics for a CSQ. The following table describes the Web Chat contact distribution features that are available in each Unified CCX package. Conditional routing. Routing based on a problem statement that is chosen by the customer.
Agent selection. Essay On Demand! The longest available and most skilled agent selection algorithm. Customizable queuing messages. Customizable contact waiting message. Auto chat reject. If no agent is available, Web Chat rejects the how to a good letter, chat request. Chat timeouts.
Session timeouts for chat inactivity and maximum wait period. Rerouting on chaplain resume chat no answer. If the allocated agent does not accept chat within the allowed time limit, the academic letter, contact is requeued and rerouted. Chat transcript. Storage and tips retrieval of chat transcripts through Cisco SocialMiner, and how to write recommendation download of chat transcripts by end user as PDF. Agent skill and competency-based routing.
You can configure 50 skills, each with up to ten different competency levels. You can configure Contact Service Queues (also known as skill groups) as requiring up to 50 skills, each with up to ten minimum skill competency levels. The web chat routing logic then matches the contact problem statement with agent skills to frank cesario, find the optimum match using one of the following agent selection criteria: High Availability (HA) failover. Write Academic! With HA, failure of the into essay, active server can be detected and the chat subsystem can automatically fail over from the a good recommendation letter, active to the standby server. Optional with HA License. Dynamic reskilling by administrator. Essay On Demand! Changes to CSQ skills and competencies and write a good agent skills and competencies are applied immediately. Agent and supervisor web-based desktop. Web-based desktops for agents and supervisors.
The feature is integrated inside Cisco Agent Desktop for the agent desktop and in Cisco Supervisor Desktop for the supervisor desktop through the browser control and can be opened from the Cisco Agent Desktop or the report, Cisco Supervisor Desktop, respectively. How To Letter! You can open the web-based desktop from standalone browsers. This feature is available only for report Cisco Agent Desktop. Real-time and how to write recommendation letter historical reports. Supervisor reports. Team report for cesario resume CSQ and agents. Agent statistics and CSQ statistics for chat. Multisession chat for agents. Agents can handle multiple chat sessions. Recommendation! The administrator can set one to getting into essay tips, five sessions and the agent will be presented with set number of sessions.
This feature is available only for Finesse. For Cisco Agent Desktop, only single-session chat is available. Predefined Responses. Agents can choose from the a good, ten standard responses that are set by the administrator. This feature is a good academic, available only for Finesse. Audible alert. An alert is played when the academic letter, agent receives a new chat request or when there is a new message on an inactive chat session tab. This feature is available only for Finesse.
Agent alias. Administrator can set an alias for chat agent. When the agent is on chat, the alias of the agent is getting essay, displayed to the customer. This feature is available only for Finesse. Integrated Web Chat General System Features with Cisco Unified Contact Center Express Cisco Agent Desktop and Finesse. Multiple skills per chat agent. Blended voice and a good letter chat agents. Included and frank cesario resume configurable. Offer voice calls when on how to write a good recommendation chat.
Included and configurable. Offer chat when on voice calls. Included and configurable. Dedicated chat agents. Included and point of view essay configurable. Separate voice and chat state model. Web chat desktop is accessible on an integrated browser in how to write a good, Cisco Agent Desktop and Cisco Supervisor Desktop. This feature is available when Finesse is not activated. Web chat desktop is frank, accessible on a standalone browser for agents and supervisors. This feature is available when Finesse is not activated.
Maximum number of how to a good academic recommendation letter, simultaneous web chat sessions depends on getting into college essay tips the OVA profile. 60 / 120 chat sessions. Customer form generation and customization. Quality Management and Compliance Recording. Each user license is for a named (not concurrent) user. For example, a contact center with three shifts of 100 agents and supervisors needs 300 named user licenses. Each person in a shift of 100 users uses the how to write academic letter, license associated with them during their shift. Quality Management is licensed on a per essay on demand, named user basis and provides all the server software required with the exception of the Windows operating system and how to a good academic database software for cesario resume the QM server, which must be purchased off the shelf.
The following table lists the license types and how to academic recommendation letter features available: Server Based Recording (via SPAN port) Cisco CUBE Recording (via SIP) Network Based Recording. Network Recording (Built In Bridge) Users Synchronized with UCCX. Finesse Recording Controls - (Pause, Resume, Delete)
Attach Custom Metadata. Role Based Dashboards. Exporting of Recordings. Monitoring and Notification Service. Recording Monitoring Dashboard. Live Audio Monitoring. Live Screen Monitoring. Cisco Workforce Management allows supervisors and contact center managers to develop schedules for their agents and book manage key performance indicators and real-time adherence. How To Write Academic! Managers can create and essay on demand manage schedules for an unlimited number of sites, manage scheduling for how to academic letter offices spread out in different time zones, and schedule alternative media sources seamlessly, including email. Cisco Workforce Management is available with Unified CCX Enhanced and into college Premium licenses. Each user license is for a configured (not concurrent) user.
For example, a contact center with three shifts of 100 agents and supervisors needs 300 configured user licenses. Each person in a shift of 100 users uses the license associated with them during their shift. The following table describes the how to recommendation letter, Workforce Management features that are available in each Cisco Unified CCX package: KPIs and Reporting. Other Unified Communications Integration. Unified Communications telephony system interfaces with voice messaging.
It supports other vendor voicemail. The voice storage is dependent on storage capacity.
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Sample Graduate School Recommendation Letters | Writing
Essay On Man - Poem by how to write recommendation Alexander Pope. The First Epistle. To low ambition, and the pride of Kings. Let us (since Life can little more supply. Than just to look about us and to point of view essay lottery, die) Expatiate(2) free o'er all this scene of how to write a good letter, Man;
A mighty maze! but not without a plan; A Wild, where weeds and flow'rs promiscuous shoot, Or Garden, tempting with forbidden fruit. Together let us beat this ample field, Try what the essay on demand open, what the covert yield; The latent tracts(3), the giddy heights explore. Of all who blindly creep, or sightless soar; Eye Nature's walks, shoot Folly as it flies, And catch the Manners living as they rise; Laugh where we must, be candid where we can;
But vindicate(4) the ways of God to how to write academic letter, Man. 1. Book Report. Say first, of God above, or Man below, What can we reason, but from what we know? Of Man what see we, but his station here, From which to reason, or to which refer? Thro' worlds unnumber'd tho' the how to write academic letter God be known, 'Tis ours to trace him only in our own. He, who thro' vast immensity can pierce,
See worlds on worlds compose one universe, Observe how system into system runs, What other planets circle other suns, What vary'd being peoples ev'ry star, May tell why Heav'n has made us as we are. But of this frame the bearings, and the ties, The strong connections, nice dependencies,
Gradations just, has thy pervading soul. Look'd thro'? or can a part contain the whole? Is the great chain, that draws all to agree, And drawn supports, upheld by God, or thee? Why form'd so weak, so little, and so blind! First, if thou canst, the how to write recommendation harder reason guess, Why form'd no weaker, blinder, and no less! Ask of how to academic, thy mother earth, why oaks are made. Taller or stronger than the weeds they shade?
Or ask of yonder argent fields(5) above, Why JOVE'S Satellites are less than JOVE?(6) Of Systems possible, if 'tis confest. That Wisdom infinite must form the best, Where all must full or not coherent be, And all that rises, rise in due degree;
Then, in essay on demand the scale of a good academic recommendation, reas'ning life, 'tis plain. There must be, somewhere, such rank as Man; And all the point essay lottery question (wrangle e'er so long) Is only this, if God has plac'd him wrong? Respecting Man, whatever wrong we call, Nay, must be right, as relative to all.
In human works, tho' labour'd on how to a good recommendation with pain, A thousand movements scarce one purpose gain; In God's, one single can its end produce; Yet serves to essay on demand, second too some other use. So Man, who here seems principal alone, Perhaps acts second to some sphere unknown, Touches some wheel, or verges to some goal; 'Tis but a part we see, and not a whole. When the proud steed shall know why Man restrains. His fiery course, or drives him o'er the plains; When the dull Ox, why now he breaks the clod,
Is now a victim, and now Egypt's God:(7) Then shall Man's pride and dullness comprehend. His actions', passions', being's, use and end; Why doing, suff'ring, check'd, impell'd; and why. This hour a slave, the next a deity. Then say not Man's imperfect, Heav'n in fault; Say rather, Man's as perfect as he ought;
His knowledge measur'd to his state and a good academic letter place, His time a moment, and a point his space. If to be perfect in a certain sphere, What matter, soon or late, or here or there? The blest today is as completely so, As who began a thousand years ago. All but the page prescrib'd, their present state; From brutes what men, from men what spirits know: Or who could suffer Being here below? The lamb thy riot dooms to childs, bleed to-day, Had he thy Reason, would he skip and write academic letter play?
Pleas'd to the last, he crops the flow'ry food, And licks the hand just rais'd to shed his blood. Oh blindness to essay on demand, the future! kindly giv'n, That each may fill the circle mark'd by Heav'n; Who sees with equal eye, as God of all, A hero perish, or a sparrow fall, Atoms or systems into ruin hurl'd,
And now a bubble burst, and now a world. Hope humbly then; with trembling pinions soar; Wait the great teacher Death, and God adore! What future bliss, he gives not thee to how to a good academic recommendation, know, But gives that Hope to be thy blessing now. Hope springs eternal in the human breast: Man never Is, but always To be blest: The soul, uneasy and chaplain resume confin'd from home, Rests and expatiates in a life to come. Lo! the a good academic recommendation poor Indian, whose untutor'd mind.
Sees God in clouds, or hears him in the wind; His soul proud Science never taught to stray. Far as the solar walk, or milky way; Yet simple Nature to his hope has giv'n, Behind the cloud-topt hill, an humbler heav'n; Some safer world in point of view on the depth of woods embrac'd, Some happier island in the watry waste, Where slaves once more their native land behold, No fiends torment, no Christians thirst for gold! To Be, contents his natural desire, He asks no Angel's wing, no Seraph's(8) fire;
But thinks, admitted to a good letter, that equal sky, His faithful dog shall bear him company. Weigh thy Opinion against Providence; Call Imperfection what thou fancy'st such, Say, here he gives too little, there too much; Destroy all creatures for thy sport or gust,(9) Yet cry, If Man's unhappy, God's unjust; If Man alone ingross not Heav'n's high care,
Alone made perfect here, immortal there: Snatch from his hand the balance(10) and the rod, Re-judge his justice, be the GOD of academic, GOD! In Pride, in how to a good recommendation letter reas'ning Pride, our error lies; All quit their sphere, and rush into the skies. Pride still is aiming at the blest abodes,
Men would be Angels, Angels would be Gods. Aspiring to be Gods, if Angels fell, Aspiring to chaplain resume, be Angels, Men rebel; And who but wishes to a good recommendation letter, invert the laws. Of ORDER, sins against th' Eternal Cause. Earth for whose use? Pride answers, Tis for mine: For me kind Nature wakes her genial pow'r, Suckles each herb, and spreads out ev'ry flow'r;
Annual for me, the grape, the rose renew. The juice nectareous, and the balmy dew; For me, the mine a thousand treasures brings; For me, health gushes from a thousand springs; Seas roll to report, waft me, suns to light me rise;
My foot-stool earth, my canopy the skies. But errs not Nature from academic this gracious end, From burning suns when livid deaths descend, When earthquakes swallow, or when tempests sweep. Towns to one grave, whole nations to the deep? No ('tis reply'd) the first Almighty Cause. Acts not by partial, but by gen'ral laws; Th' exceptions few; some change since all began,
And what created perfect? -- Why then Man? If the great end be human Happiness, Then Nature deviates; and can Man do less? As much that end a constant course requires. Of show'rs and essay on demand sun-shine, as of Man's desires; As much eternal springs and cloudless skies, As Men for ever temp'rate, calm, and write a good wise. If plagues or earthquakes break not Heav'n's design, Why then a Borgia,(11) or a Catiline?(12) Who knows but he, whose hand the essay tips light'ning forms, Who heaves old Ocean, and a good recommendation letter who wings the childs book report storms,
Pours fierce Ambition in how to a good recommendation letter a Caesar's(13) mind, Or turns young Ammon(14) loose to scourge mankind? From pride, from pride, our very reas'ning springs; Account for moral as for nat'ral things: Why charge we Heav'n in those, in these acquit? In both, to reason right is to cesario, submit. Better for Us, perhaps, it might appear, Were there all harmony, all virtue here; That never air or ocean felt the how to academic letter wind;
That never passion discompos'd the mind: But ALL subsists by elemental strife; and Passions are the elements of Life. The gen'ral ORDER, since the whole began, Is kept in resume Nature, and is kept in Man. And little less than Angel,(15) would be more; Now looking downwards, just as griev'd appears. To want the strength of bulls, the fur of bears. Made for his use all creatures if he call, Say what their use, had he the write academic pow'rs of all? Nature to write academic recommendation, these, without profusion kind,
The proper organs, proper pow'rs assign'd; Each seeming want compensated of course, Here with degrees of swiftness, there of force; All in exact proportion to the state; Nothing to write a good, add, and how to recommendation letter nothing to abate. Each beast, each insect, happy in its own; Is Heav'n unkind to Man, and Man alone? Shall he alone, whom rational we call, Be pleas'd with nothing, if not bless'd with all? The bliss of Man (could Pride that blessing find) Is not to act or think beyond mankind;
No pow'rs of how to write a good academic letter, body or of soul to into college tips, share, But what his nature and his state can bear. Why has not Man a microscopic eye? For this plain reason, Man is not a Fly. Say what the use, were finer optics giv'n, T' inspect a mite,(16) not comprehend the a good recommendation letter heav'n? Or touch, if tremblingly alive all o'er, To smart and agonize at ev'ry pore?
Or quick effluvia(17) darting thro' the brain, Die of chaplain resume, a rose in how to write a good aromatic pain? If nature thunder'd in his op'ning ears, And stunn'd him with the music of the point on the lottery spheres, How would he wish that Heav'n had left him still. The whisp'ring Zephyr,(18) and the purling rill?(19) Who finds not Providence all good and how to a good letter wise, Alike in what it gives, and what denies? The scale of sensual, mental pow'rs ascends: Mark how it mounts, to Man's imperial race, From the green myriads in the people grass:
What modes of sight betwixt each wide extreme, The mole's dim curtain, and report the lynx's beam: Of smell, the write a good headlong lioness between, And hound sagacious(20) on the tainted(21) green: Of hearing, from the childs book report life that fills the flood,(22) To that which warbles thro' the vernal(23) wood: The spider's touch, how exquisitely fine! Feels at recommendation letter each thread, and lives along the line: In the nice bee, what sense so subtly true.
From pois'nous herbs extracts the healing dew:(24) How Instinct varies in the grov'ling swine, Compar'd, half-reas'ning elephant, with thine: 'Twixt that, and frank Reason, what a nice barrier; For ever sep'rate, yet for ever near! Remembrance and Reflection how ally'd;
What thin partitions Sense from Thought divide: And Middle natures,(25) how they long to join, Yet never pass th' insuperable line! Without this just gradation, could they be. Subjected these to those, or all to thee? The pow'rs of all subdu'd by how to write a good academic recommendation letter thee alone, Is not thy Reason all these pow'rs in one?
All matter quick, and essay on demand bursting into birth. Above, how high progressive life may go! Around, how wide! how deep extend below! Vast chain of being, which from God began, Natures ethereal,(26) human, angel, man. Beast, bird, fish, insect! what no eye can see, No glass can reach! from Infinite to thee, From thee to Nothing! -- On superior pow'rs. Were we to press, inferior might on how to write a good letter ours:
Or in the full creation leave a void, Where, one step broken, the point on the lottery great scale's destoy'd: From Nature's chain whatever link you strike, Tenth or ten thousandth, breaks the chain alike. And if each system in gradation roll, Alike essential to th' amazing whole; The least confusion but in one, not all. That system only, but the whole must fall. Let Earth unbalanc'd from her orbit fly, Planets and write recommendation letter Suns run lawless thro' the sky,
Let ruling Angels from chaplain resume their spheres be hurl'd, Being on being wreck'd, and world on how to write academic recommendation letter world, Heav'n's whole foundations to their centre nod, And Nature tremble to the throne of God: All this dread ORDER break -- for whom? for thee? Vile worm! -- oh, Madness, Pride, Impiety! Or hand to toil, aspir'd to getting into college tips, be the how to write academic recommendation head? What if the head, the eye, or ear repin'd(27) To serve mere engines to point of view essay lottery, the ruling Mind?
Just as absurd, to mourn the tasks or pains. The great directing MIND of ALL ordains. All are but parts of one stupendous whole, Whose body, Nature is, and God the soul; That, chang'd thro' all, and yet in all the same, Great in the earth, as in write a good letter th' ethereal frame,
Warms in the sun, refreshes in the breeze, Glows in the stars, and blossoms in the trees, Lives thro' all life, extends thro' all extent, Spreads undivided, operates unspent, Breathes in our soul, informs our mortal parts, As full, as perfect, in a hair as heart; As full, as perfect, in vile Man that mourns, As the chaplain resume rapt Seraph that adores and write burns;
To him no high, no low, no great, no small; He fills, he bounds, connects, and essay on demand equals all. Our proper bliss depends on what we blame. Know thy own point: This kind, this due degree. Of blindness, weakness, Heav'n bestows on how to write a good academic recommendation thee. Submit -- In this, or any other sphere, Secure to essay, be as blest as thou canst bear:
Safe in the hand of one disposing Pow'r, Or in write a good academic letter the natal, or the mortal hour. All Nature is academic recommendation, but Art, unknown to thee; All Chance, Direction, which thou canst not see; All Discord, Harmony, not understood; All partial Evil, universal Good: And, spite of Pride, in erring Reason's spite, One truth is clear, Whatever IS, is write academic recommendation letter, RIGHT. to study himself.
The proper study of report, Mankind is how to write academic recommendation, Man. Plac'd on this isthmus of a middle state,(28) A being darkly wise, and rudely great: With too much knowledge for frank cesario resume the Sceptic side, With too much weakness for the Stoic's pride, He hangs between; in doubt to act, or rest, In doubt to deem himself a God, or Beast; In doubt his Mind or Body to prefer, Born but to die, and reas'ning but to letter, err;
Alike in essay on demand ignorance, his reason such, Whether he thinks too little, or too much: Chaos of how to write recommendation, Thought and Passion, all confus'd; Still by himself abus'd, or disabus'd; Created half to getting into college essay, rise, and how to academic letter half to fall; Great lord of chaplain resume, all things, yet a prey to all; Sole judge of Truth, in endless Error hurl'd: The glory, jest, and riddle of the world!
4[explain or defend] 5[silvery fields, i.e., the heavens] 6[the planet Jupiter] 7[ancient Egyptians sometimes worshipped oxen] 8[the highest level of angels] 10[the balance used to write recommendation, weigh justice] 11[Caesar Borgia (1476-1507) who used any cruelty to achieve his ends] 12[Lucious Sergius Catilina (108-62 B.C.) who was a traitor to Rome]
13[Julius Caesar (100-44 B.C.) who was thought to be overly ambitious Roman] 14[Alexander the Great (356-323 B.C.)] 15[Psalm 8:5--Thou hast made him [man] a little lower than the angels. ] 17[vapors which were believed to pass odors to how to a good academic recommendation, the brain] 18[the West Wind] 20[able to write academic, pick up a scent] 21[having the odor of an animal] 24[honey was thought to have medicinal properties] 25[Animals slightly below humans on report the chain of being]
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